Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
To assist with providing excellent client support to the Veterinary Teaching Hospital. Will serve as initial contact for clients and referring veterinarians, facilitate proper scheduling of appointments and act as a liaison between client, referring veterinarian and VTH personnel. Will assist all support staff in daily client interactions as needed. Will serve as a contact for emergencies and facility issues within the building, which will require interacting with Virginia Tech Police and other outside agencies. Supports the Large and Small Animal Patient Receiving and Medical Records in proper registration and medial record processing. Must be able to calmly and quickly handle various emergencies, contacting the proper personnel for assistance. General office duties will include filing, faxing, copying, scanning and uploading forms. Will provide general, infrequent after-hours support as needed via the telephone. This person must have good communication skills-being able to communicate well with referring veterinarians, clients, faculty, staff and students. Maintains a calm and pleasant demeanor at all times. Must be very adept at multi-tasking. This position will serve many areas. The goal of this relationship is to ensure that the patient, client and referring veterinarian will receive optimum care and attention. This position is considered essential personnel and it is necessary for employee to be at work if the University is closed due to inclement weather.

Required Qualifications:
Previous experience in a professional office environment; Excellent communication and interpersonal skills on the telephone and in person; must be a team player; good organization skills; Ability to work under stress and meet appointed deadlines; Ability to perform general office-related duties; proficient computer skills, including Microsoft office-work & excel; demonstrates sound problem-solving skills; Good working knowledge of medical terminology. Previous experience dealing with the public.

Preferred Qualifications:
Previous work experience as a medical receptionist, medical records data entry, cashier, support of a multi-clinician veterinary practice. Medical Terminology Course.



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