Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
The Lead Computing Support Technician will provide Tier I and Tier II technical support and is responsible for the installation, repair, configuration, and maintenance of workstations, portable computing devices, desktop computers, and the associated peripheral equipment and software for users in multiple departments across multiple locations within the Division of Operations. Preforms troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. In addition, the Systems Support Lean Technician also helps maintain system documentation, provides oversight and coordinates daily student activities, works with the Associate Director to plan and maintain new student/employee training documentation and strategies, serves as a resource for Systems Support Technicians and provides initial guidance before issues are escalated for Tier III support. Performs other IT-related work as assigned.

Required Qualifications:
- Detailed and comprehensive knowledge of Windows Operating Systems, MAC OSX , TCP /IP Networking, Active Directory, and network printing.
- Experience in a help-desk environment.
- Experience training and supervising others
- Demonstrated trouble-shooting and research skills.
- Experience with enterprise management of desktop and laptop computers.
- Experience working in networked computing environments, including TCP /IP, IPv4/IPv6, and wireless networks.
- Experience in a Windows Domain and Windows Active Directory environment
- Comprehensive knowledge of PC hardware, software and printing.
- Experience in Windows Firewall and knowledge of desktop security best practices.
- Good communication and organizational skills.
- Ability to interact effectively with faculty, staff, students and vendors.
- Ability to keep thorough documentation.
- Ability to provide clear and concise communication.
- Ability to work autonomously with little supervision.
- Ability to effectively analyze, research and resolve technical problems.
- Must have a valid motor vehicle operator's license in order to travel and transport equipment to various work sites across campus.

Preferred Qualifications:
- Experience with mobile device platforms.
- Experience with automated image deployment.
- Experience with providing helpdesk support in a large enterprise environment.
- Experience working in a state and/or university or similar environment



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