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Virginia Tech

Location: BlacksburgVA 24061 Document ID: AC392-0LRS Posted on: 2018-11-0611/06/2018 Job Type: Full-time

Job Schedule:Full-time
2018-12-06
 

Computer Support Associate

Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
The Computer Support Associate will help to ensure that IT goals are met and service incidents are completed by: answering the main IT phone line, checking voicemail and email accounts and ensuring proper technician dispatch; monitoring service requests to ensure Service Level Agreements are met; contacting customers to schedule computer deployments, updates or other routine service appointments; ensuring loaner equipment is kept up-to-date and ready for deployment; maintaining custodial agreement forms for computer equipment; and other duties as benefits the incumbent's interest and aptitude.

Required Qualifications:
- Demonstrated strong interpersonal communication skills with the ability to effectively communicate.
- Demonstrated strong organizational skills and be detail-oriented.
- Demonstrated proficiency in the use of business applications such as Microsoft Word and Excel or equivalent.
- Demonstrated ability to be responsible, reliable and professional.

Preferred Qualifications:
- Experience in providing technical support.
- Experience with physical inventory control.
- Experience maintaining an office calendar.
- Experience in maintaining confidentiality while working with sensitive information.



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