Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
The Security Center Representative provides security, safety and community services to University employees, students, and visitors. This position is responsible for monitoring and utilizing the campus video surveillance system for the purposes of deterring and providing information regarding criminal and safety incidents, activating the University's emergency notification system, answers calls on the department's main line and provides assistance or forwards to the Regional 911 Center as needed, monitors direct and silent emergency alarms notifying responsible parties, and answers non-emergency calls for assistance. The security center representative also enters, updates and retrieves information from a variety of computer systems, receives requests for information regarding vehicle registration, driving records and warrants, student information, and parking information, and provides pertinent data. Monitors several complex public safety radio frequencies, operates a variety of communications equipment, including radio consoles, telephones, and computer systems. This position may assist in providing on-the-job training for Security Center Representative and submit progress reports and evaluations on trainees. This position is considered essential personnel, which requires reporting to work during adverse weather conditions.

Required Qualifications:
The successful candidate will have:
Demonstrated customer service experience; significant experience using computers; must have the ability to effectively organize, prioritize, and handle several work tasks simultaneously; excellent communication skills in person and on the telephone with the ability to speak clearly and concisely; ability to effectively interact with a diverse clientele; ability to understand, interpret, and follow policies and procedures; must be able to work independently or with others in an isolated environment for long periods of time;
SPECIAL REQUIREMENTS :
-Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; and wear a uniform.
-Must successfully pass a criminal history/background check and a psychological assessment.
-State law requires successful candidate to be a U.S. citizen or have been a lawful resident of the U.S. for the past 10 consecutive years and employed by a criminal justice agency.
- Must be able to give credible testimony in court.

Preferred Qualifications:
- Associate's Degree and/or equivalent training/experience with law enforcement, security, communications or corrections; experience operating a variety of communication hardware such as phone, two-way radio, or paging systems in a high volume environment; experience using Microsoft Office software; experience dispatching law enforcement, fire and/or emergency medical services; experience answering complaints and providing information in a public contact environment.



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