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Auburn University at Montgomery

Location: MontgomeryAL 36117 Document ID: AC372-0PMC Posted on: 2018-09-2709/27/2018 Job Type: Full-time

Job Schedule:Full-time
2018-10-27
 

User Services Technician

Position Information

Position Information

Vacancy Number: S-00422
Position Title: User Services Technician
Classification Title: User Services Technician
Department: Information Technology Services
Employment Type: Full-Time
Duties and Responsibilities:
Respond to and assist users with concerns relating to hardware, software, and network systems; install, test, debug, and maintain hardware, software, and network systems; maintain inventory of equipment and other resources; provide training, instruction and assistance to users; identify and analyze problems; resolve technical problems; communicate with vendors and schedule maintenance service or repairs; complete work orders assigned in tracking database.

Maintain the technology involved at the assigned department or location; assist users and respond to questions and concerns relating to hardware and software.

Install new and reassigned computers, software and peripherals; upgrade computer systems; process transferred computer equipment for surplus.

Research and maintain proficiency in all areas of software, hardware, viruses, and other malicious programs; tutor academic and administrative personnel.

Provide technical support for computer training labs; load, configure, and verify the proper operation of the appropriate for each week's new classes; perform classroom setup; manage physical setup of computer labs; install software on computers; research solutions and fix technical issues/problems with computers and the network.

Knowledge, Skills, and Abilities:
Knowledge of software, hardware, network or multi-media installation and maintenance
Skill in use of power tools, soldering irons, wiring tools, oscilloscopes, etc.
Ability to diagnose and correct software, network or multi-media problems
Ability to train and assist users
Ability to maintain inventory and records Ability to maintain and repair multi-media equipment
Ability to adjust communication to the level of the recipient and explain technical information to end users

Minimum Qualifications:
Education equivalent to completion of high school and experience equivalent to two (2) years in information technology.

Job Open Date: 09/17/2018
This posting will remain open until closed: No
Job Close Date: 09/27/2018
Salary Band: 104
Special Instructions to Applicants:
Auburn University at Montgomery is an equal opportunity employer committed to excellence through diversity; therefore, we encourage applications from historically underrepresented groups, veterans, and individuals with disabilities. Additionally, the safety and security of our campus community is a top priority. All employees at AUM are considered to be Responsible Employees and have the duty to immediately report information that has the potential to adversely impact safety or wellness on our campus.

About the University/College
Auburn University at Montgomery has been ranked among the South's top universities by U.S. News and World Report, was named one of the best colleges in the Southeast by The Princeton Review, is designated as a Military Friendly School, and is consistently chosen as the best university in the area. Auburn Montgomery provides students with detailed knowledge and hands-on, practical experience, often from professionals in the field.

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Professional Reference Sheet
Optional Documents
Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * Do you have a high school diploma or education equivalent to completion of high school and two (2) years of experience in information technology.
    • Yes
    • No


To apply please click here!