Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
Under the direction of the Unit Head the Interlibrary Loan Assistant will:
- Search bibliographic records in the library's ILS operating and discovery systems, Library A-Z List, OCLC , and other sources to fulfill customer requests for books and journal articles.
- Provide direct customer support by responding to ILL e-mail inquiries, providing accurate information to customers. Route inquiries to the proper staff as appropriate.
- Provide clerical support to the unit by processing bills for overdue materials, processing and reconciling UPS invoices, checking in shipments, and other duties as assigned.

Required Qualifications:
- Experience using with online library catalogs, bibliographic databases, or electronic resources management system.
- Experience with data entry and/or library automated systems.
- Experience working with the public and customer service; explaining and applying policies and procedures.
- Good problem solving and investigative skills
- Good computer skills, including word processing, spreadsheets, and other databases
- Strong written and oral communication, organizational, and interpersonal skills
- Demonstrated work experience with accuracy and attention to detail with minimal supervision.

Preferred Qualifications:
- Interlibrary Loan experience in an academic library.
- Experience working with the Koha ILS , EBSCO Discovery Service, ILLiad, or OCLC Worldshare
- Working knowledge and experience with academic library e-journal/e-book database resource tools.
- Knowledge of UPS and USPS shipping procedures



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