This position serves as the first point of contact for the Military Connection Center and is responsible for the initial assistance of all walk- ins and phone inquiries for the office; providing responsive and enthusiastic customer service to all patrons. Assists the Director with a variety of administrative support, web page maintenance, and event coordination related tasks.

Type of Recruitment

Knowledge, skills and abilities
Some knowledge of client server systems (e.g. Banner, PeopleSoft or a similar program). Some knowledge of effective customer service techniques. Demonstrated excellent oral and written communication skills. Demonstrated interpersonal and organizational skills. Demonstrated problem resolution skills. Demonstrated ability to safe guard protected information and confidential records in a variety of formats. Demonstrated ability to prioritize and manage multiple administrative tasks with a high degree accuracy demonstrating strong attention to detail.
Demonstrated ability to work with detailed and factual information from a variety of sources.
Demonstrated ability to use PC-Based desktop publishing software such as Microsoft Office products to manipulate data and create a variety of documents, reports, and presentations.

Special licenses, registration or certification
None

Education or training
None

Level and type of experience
Some experience in an administrative/customer service role. Some experience providing administrative, logistical and promotional support for special events in a higher education or related setting.

Preferred knowledge, skills, abilities, education, experience, licensure, certification
Associates or bachelor's degree from a regionally accredited institution of higher education.
Some knowledge of University programs, policies and procedures to assist students in navigating and persisting through the academic process. Working knowledge of military and veteran culture specifically as it pertains to transition concerns into higher education. Working knowledge of the administrative processes associated with military/veterans educational service offices.
Considerable knowledge of the admission process, academic programs and coursework offered at the university. Demonstrated ability to work collaboratively with other personnel within a variety of departments.

Conditions of Employment
Military Connection Center is open Monday - Friday, 8-5.

Hourly (wage) employees are restricted to working 29 hours per week on average or 1500 hours in total in the May 1 - April 30 period. This position does not have health insurance, retirement or leave.

Annual Salary/Hourly Rate
Salary commensurate with education and experience


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