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Position Summary:
The Program Support Assistant provides logistical and clerical support to the Department of Agricultural and Applied Economics for the Virginia Tech Income Tax School. The Income Tax School is a continuing education program that provides credit offerings through a series of conferences which allow tax practitioners to meet their individual CE requirements. Occupants in this position report to the Director of the Income Tax School. Responsibilities include and are not limited to: booking venues for conference locations; location agreement/contract revision; coordinating catering, lodging reservations and travel accommodations for faculty and participants of conferences; drafting, editing, and distributing supplementary course material, advertisements, registration and attendance forms; applying for course approval through IRS and various agencies to maintain approved CE provider status; reporting and filing of customers' earned credit hours to member agencies to ensure proper licensure; web design and maintenance; creating and filing detailed financial reports for travel and expenditures related to conferences; serve as main point-of-contact for customers, instructors, accrediting agencies, and interdepartmental relations within Virginia Tech; provide excellent customer service and address customer concerns via phone, e-mail, and in-person; extensive travel required for on-site administrative duties at multiple conference locations across state; position will also act as administrative assistant to Director of the Income Tax School.

Required Qualifications:
Demonstrated experience providing clerical and administrative support in a professional setting; Strong customer service skills; Ability to set and prioritize tasks in order to meet deadlines; Experience using Microsoft Office suite applications including Word, Excel, PowerPoint, and Outlook; Knowledge of web-design software and digital mass communication strategies; Must demonstrate a strong work-ethic and ability to work-well with others; Ability to sit and/or stand for extended periods of time; Ability to travel 5 days per week (Sunday through Thursday) throughout October 29th - December 14th, with the exception of Thanksgiving, to manage the on-site needs of the conference; the ability to lift 30+ pounds repeatedly.

Preferred Qualifications:
Degree in Hospitality Management, Agricultural Economics, Economics, or Business; Familiarity with Continuing Professional Education requirements and standards for agencies, individuals, and accredited institutions pertaining to income tax preparation; Experience using VT Hosting Web Design, Google Groups and listserv, and Adobe Acrobat; budget monitoring and planning; Experience with HokieSPA; knowledge of VT Travel application and reimbursement procedures; VT Travel training.



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