Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
Provide information technology support to IT Experience and Engagement.
Customer Support/Consulting:
-Provides accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services
-Uses appropriate diagnostic tools to solve or escalate reported symptoms
-Escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level)
-Support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing
-Analyze user needs to make hardware, software and configuration recommendations to systems administrators and the end-user community
-Sanitize computers for electronic equipment disposal or sale
-Imaging and deployment of new computer Provide desktop support for FASTR supported workstations as directed by Management and/or Team Lead.
-Apply patches/upgrades to operating systems and applications software.
-Install and repair system hardware.
-Install and manage application software such as Oracle client, Microsoft Office Suite.
-Configure, manage and troubleshoot network services.
-Troubleshoot diagnose and repair system and hardware problems.
-Document system configurations and changes.
-Document computer location and user assignment.

Required Qualifications:
-Broad knowledge of desktop computing with an area of specialty.
-ability to troubleshoot desktop operating systems (both Windows, Macintosh OSX ) and hardware, applications, peripherals, and telecommunications failures (telephone, LAN , WAN , and TCP /IP) in a logical and systematic manner.
-General knowledge of computer security principals and best practices.
-Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions.
-Good interpersonal, customer support, and technical writing skills are required.
-Self-starter with ability to manage multiple simultaneous tasks and projects required.
-Ability to operate independently and without supervision or with assigned teams to accomplish organizational goals and objectives is essential.
-Willingness and ability to document knowledge and share with others is required.

Preferred Qualifications:
-Working knowledge of UNIX /Linux.
-Knowledge of Oracle client, Microsoft Office Suite, popular internet browsers, Outlook, InDesign, Photoshop, and Adobe Acrobat.



To apply please click here!