Vacancy ID
S2244
Job Title
END POINT TECHNICIAN
Department
Engagement and Client Technologies
School/Parent Organization
Information Technology Parent Org
Division
Finance and Administration Division
Employment Category
Fulltime-Regular
Anticipated start date
04/02/2018
If temporary, expected end date
Hours per week
40
Weeks Per Year
52.20
Normal Start Time
08:30
Normal End Time
17:00
Position/Job Summary
Provide technical hardware and software service in the form of set-up, testing, installation, maintenance, and break/fix of all departmental physical and virtual endpoint systems supported by Digital Instruction and Information Services. Provide support on site and via telephone, email, chat, and other methods for client inquiries and problems. Coordinate resolution efforts with other Digital Instruction and Information Services staff, and maintain appropriate service records.
Position/Job Responsibilities
- Maintain a general understanding of the Ithaca College computing systems, application software products, networks, and computing environments.
- Maintain an in-depth knowledge of the endpoint systems (physical and virtual workstations, laptops, and mobile devices), hardware, software, and peripheral equipment supported by Digital Instruction and Information Services.
- Set up, evaluate, and test endpoint systems for departmental use. Install, connect, and test departmental systems.
- Assist in maintaining the College's Technology Renewal initiative.
- Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
- Provide support on site and via telephone, email, chat, and other methods for client inquiries and problems; investigate, troubleshoot and respond in a timely and professional fashion. Coordinate troubleshooting activities with other Digital Instruction and Information Services staff for problem resolution.
- Carry out periodic maintenance of equipment.
- Maintain manufacturer certifications for the endpoint systems hardware and software used by the Ithaca College community.
- Assist in evaluating available hardware, software, and services; recommend improvements where warranted.
- Assist in updating documentation and inventory of departmental equipment, departmental configurations, and user profiles.
- Lift and move computer and peripheral equipment as needed.
Position/Job Qualifications
Associate's degree and a minimum of 2 years' experience or the equivalent combination of technical certification and experience in desktop service with hardware and software installation, diagnosis and repair; strong attention to detail, analytical and organizational skills, written and verbal communications skills; the ability to effectively work and interact respectfully within a diverse and inclusive environment; excellent customer service and interpersonal skills, with the ability to work with the campus community in a tactful, patient and courteous manner and demonstrated ability to work with colleagues; demonstrated knowledge of various endpoint systems hardware, operating systems, and software applications supported by Information Technology; completion of Apple, Dell, and A+ certifications within one year of employment; a valid New York State Driver's License or the ability to obtain one are required. Previous experience working in a college or university setting providing endpoint systems support is preferred.
EEO Statement
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Instructions for submitting your application:
Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.
Work authorization (select one):
Visa sponsorship is not provided for this position
Department description
College Description
At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.
We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.
We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.
When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.
Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.
To learn more about Ithaca College, visit us at http://ithaca.edu
Market Hiring Range
$18.50-$19.50
FLSA Status
Non-Exempt
Is this position eligible for benefits?
Yes
To apply please click here!
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