Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
The successful candidate filling this position will act as a key member of the Technology -enhanced Learning and Online Strategies ( TLOS ) Learning Systems (technical) team, reporting to the Senior Director of Learning Systems.
TLOS , a division of Virginia Tech Information Technology, is responsible for the technology infrastructure used at Virginia Tech for various systems related to teaching and learning. These systems include, but are not limited to Canvas (our Learning Management System), EvaluationKIT (our end of semester course evaluation system), our Networked Learning Initiatives system, WordPress installations, video conferencing systems, and our video content management system. It is expected that this tool portfolio will grow. Furthermore, we are transitioning much of our local infrastructure to AWS and this person will be integral to our future here.
Core Responsibilities:
Performs both routine and project based application administration duties on teaching and learning systems.
Moves applications from a local hosted model into the cloud ( AWS ) and supports our cloud environment
Handles escalated support tickets (Tier 3 support) that require someone with deep systems knowledge
Works collaboratively with other teams within TLOS to meet project goals and organizational objectives.
Works with the TLOS Development team to put development projects into pilot and production stages.
Escalates issues to software vendors and works through problems with them.
Works as a backup to both our full time systems administrator (Linux based systems) and our other application administrator, as part of a small systems support team.

Required Qualifications:
Bachelor's degree in computer science, engineering, or equivalent field (IS, BIS , etc) or Bachelor's degree with extensive work experience in the field.
Experience in application administration and setup for large, complex, distributed web-based systems.
Basic understanding of relational databases and SQL .
Experience working in a Linux command line environment.
Documented background and deep expertise in troubleshooting application problems.
Strong verbal and written communication skills. Especially, skilled in communicating technical topics to non-technical people.

Preferred Qualifications:
DevOps experience in a cloud-heavy environment, like AWS or Azure. Knowledge of offerings, pricing, and deployment models.
Proficiency with source control systems such as Subversion or Git.
Understanding of protocols related to network applications, such as HTTP , SSL ,
SMTP , LDAP , and SOAP .
Familiarity with Java development tools and libraries, such as Maven, Eclipse,
Hibernate, JSF , and Spring.
Experience with configuration management tools like Chef, Ansible, Puppet, etc.
Experience with Oracle and/or MySQL database platforms.
Programming and/or scripting experience in Java, PHP , Perl, Bash, and/or Ruby.
Blogging experience using Blogger, WordPress, or similar.
Experience supporting and using video based communications tools like Skype,
Google Hangouts, or Webex.
Experience with Layer 2 and Layer 3 networking as well as global DNS
Experience working in higher education; knowledge of the LTI standard and LMS systems more generally.
Oncall, production systems experience; demonstrated ability to support mission-critical applications.
Communications skills that provide us confidence the candidate can work effectively with cloud software/system providers.



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