This position is responsible for managing subscriptions for serial resources, performing all check-in operations, and processing invoices.

Type of Recruitment

Knowledge, skills and abilities
Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of Microsoft Office Suite. Excellent interpersonal, oral, and written communication skills. Demonstrated analytical and problem-solving skills. Demonstrated ability to analyze and organize data. Demonstrated ability to work independently and to interpret and follow established policies and procedures and use sound judgment to make appropriate decisions by following various technical manuals and guidelines. Demonstrated ability to perform detailed work successfully

Special licenses, registration or certification
None

Education or training
None

Level and type of experience
Considerable customer service experience in a public setting. Some experience using integrated library systems, databases, word processing and spreadshet applications.

Preferred knowledge, skills, abilities, education, experience, licensure, certification
Some Library technical service experience.
Familiarity with basic serial acquisitions operations and terms. Bachelor's Degree or equivalent combination of education, training or experience.

Conditions of Employment
Position works Mondays through Friday; usually the hours are 8:00am - 5:00pm but adjusted schedules are possible.

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 25,718


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