Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
IT Support Technician provides information technology support to the Faculty and Staff Technology Resources ( FASTR ) unit.
Customer Support/Consulting
- Provides accurate solutions to reported problems employing advanced knowledge of desktop computing operating systems and applications, network connectivity and Virginia Tech Central IT provided software applications and services.
- Uses appropriate diagnostic tools to solve or escalate reported symptoms.
- Escalates problems to application/service area when appropriate (i.e., problems requiring diagnostic skills, tools, or expertise not available at secondary level).
- Support end users via phone, via e-mail, through interactive online methods, and in person for access to computing resources, central computing services and desktop computing.
- Analyze user needs to make hardware, software and configuration.
recommendations to systems administrators and the end-user community.
- Sanitize computers for surplusing
- imaging and deployment of new computer hardware.
- Provide desktop support for FASTR
workstations as directed by Manage and/or Team Lead.
Apply patches/upgrades to OS and applications software.
Install and repair system hardware. Install and manage application
software such as Oracle client, Microsoft Office Suite. Configure, manage and
troubleshoot network services. Troubleshoot diagnose and repair system
problems. Document system configurations and changes. Document computer
location and user assignment.

Required Qualifications:
- Knowledge of, and ability to troubleshoot desktop operating systems such as
(Windows, Macintosh OSX , and UNIX /Linux) and hardware, applications such as, peripherals, and telecommunications failures (telephone, LAN , WAN , and TCP /IP) in a logical and systematic manner.
- Considerable knowledge of security principals and tools.
- Working knowledge of networking principals and tools.
- Broad knowledge of desktop computing with an area of specialty.
- Ability to interface with end users over the telephone, via email, or in person to effectively communicate problem status and resolutions.
- Good interpersonal, customer support, verbal, and technical writing skills are required.
- Self-starter with ability to manage multiple simultaneous tasks and projects.
- Ability to operate independently and without supervision or with assigned teams to accomplish organizational goals and objectives is essential.
- Willingness and ability to document
knowledge and share with others.

Preferred Qualifications:
- Knowledge of windows operating systems to include: configuring Windows current/recent operating systems.
- Working knowledge of Mac OS.
- Knowledge of Oracle client, Microsoft Office Suite, popular internet browsers, Outlook, InDesign, Photoshop, and Adobe Acrobat.



To apply please click here!