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Position Summary:
The Finance Information Technology department seeks a customer service focused Computer Support Specialist to provide front line technical assistance to faculty and staff in the Vice President for Finance and Chief Financial Officer senior management area. The successful applicant is expected to provide excellent customer service while resolving incidents in a timely manner, communicating effectively and being a positive contributor to the Finance Information Technology team.
Key responsibilities of this position include:
• Leverage the centralized helpdesk solution to provide first line technical support to users with all aspects of computing operations. Review, prioritize and resolve helpdesk requests using established best practices including detailed ticket documentation.
• Configure and install computer hardware, software and peripheral equipment.
• Perform routine software and system updates.
• Maintain hardware inventory for accurate fixed assets accounting.
• Create and maintain accurate system, process and end user documentation.
• Perform miscellaneous job-related duties as assigned.
• Communicate with a broad range of users about technical topics at a level appropriate for the intended audience
• Uphold the universal competencies of teamwork, maintaining a safe and secure work environment and diversity commitment.

Required Qualifications:
• A bachelor's degree from an accredited institution of higher education OR an equivalent level of training and experience;
• Experience providing technical support and guidance in an IT support, help desk or related role;
• Experience with basic system administration tasks in a Windows operating system environment;
• Ability to demonstrate practical troubleshooting and problem analysis techniques;
• A customer service orientation;
• Ability to communicate effectively to a variety of audiences through a variety of channels (in-person, phone, email, etc.);

Preferred Qualifications:
• Experience with remote management software (Microsoft SCCM , IBM BigFix, Kaseya, etc.);
• Experience with advanced system administration tools (Microsoft MDT , PowerShell, etc.);
• Experience in an Active Directory domain environment (Group Policy, managing security groups, etc.)
• Server configuration and support experience;



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