Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.


ASSISTANT DIRECTOR, RD-IT SERVICES, Resource Development-Information Technology (RD-IT), to manage an embedded, specialized service desk function and a team of five in support of a broad range of complex information resources, systems, and business processes for Resource Development and other advancement staff at MIT. Will develop a culture that ensures efficient, professional, and client-focused maintenance and support, including investigation, diagnosis, escalation/resolution, recovery, and communication; develop and manage to service-level objectives; monitor service desk trends and identify areas that might require user education or outreach; make recommendations for user technology procurement to the RD-IT management team; and oversee a variety of technology deployment projects; manage projects independently or in partnership with other team leaders; manage the team as project resources, leveraging individual technical or business expertise and deploying as needed.

Job Requirements

REQUIRED: bachelor's degree; five years' IT experience and relevant technical experience supporting a variety of business applications, desktop and mobile technologies, business processes, enterprise systems, databases, and/or CRMs; one year of experience managing staff; proven leadership ability, preferably in a service desk environment; experience using scripting languages and/or Structured Query Language (SQL); strong diagnostic and analytical skills; initiative; ability to manage a high work volume; tact and good judgment with confidential information; excellent communication skills; ability to maintain good interpersonal relationships in a team-oriented atmosphere and provide strong customer service for all organizational technology needs; and working knowledge of current technologies and willingness to learn about new technologies and take on new challenges. Degree in computer science, information systems, or related field preferred. Job #15385-P

revised 6/7/18

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.



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