Brief Summary:

The Desktop Administrator is responsible for the technical duties related to computer and peripheral set-up, deployment, installation, configuration, and management. Troubleshoots and resolves a wide array of issues related to hardware and software. Works with customers and staff to develop and deploy solutions to meet customer needs and requests. Supports the use of client technology in fulfilling the mission of the College. Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.

Duties and Responsibilities:

Performs the set-up, installation, configuration, maintenance, and upgrades of computer hardware (including desktops, laptops, tablets, monitors, printers, other peripheral equipment, etc.) and associated software components. Utilizes centralized management software to administer computing platforms. Participates in the planning, designing, and implementation of client/server based solutions. Assists in the maintenance and up-keep of all computer labs and classrooms to ensure they are in working order for faculty, staff, and students. Assists in the build, development, and testing of computer images Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications. Troubleshoots hardware and software issues reported by customers, ensuring that issues and their resolutions are fully documented in the IT ticketing system. Performs problem determination for a wide range of hardware, software, client/server, and network connectivity issues. Performs hardware repairs as required. Provide remote support to customers. Effectively prioritizes workload to maximize customer satisfaction and efficiency. Maintains technical competency on current, new, and emerging technologies and enhances professional growth through continuing education. Ensures the accuracy, validity, and integrity of the inventory and asset management data as it pertains to the Client Technologies area at all points during the lifecycle of the device (order, receiving, stocking, deployment, move, transfer, and retirement). Prepares surplus equipment for sales and donations and provides logistics support as required. Interviews, hires, trains, supervises, and mentors a team of student technicians, who perform highly technical work for the Marist community. Acts as a point of escalation for issues and/or situations that require it. Provides guidance, training, and audits the work of less-senior staff and student workers. Provides technology and technology support for College sanctioned events, including meetings, presentations, guest speakers, conferences, open house, orientation, etc. Provides outstanding customer service to the entire community. Portrays a neat and professional image as a representative of IT and Marist College. Event coverage and support may require working outside of normal hours and/or on the weekend. Communicate clearly and effectively with all members of the Marist community. Interact with all customers with a high degree of professionalism, tact, courtesy, diplomacy, and confidentiality. Work independently and collaborate well in a team setting with various members of IT and the broader College community. Quickly communicate to supervisor any issues, problems, and potential risks. Develops and maintains technical and procedural documentation for Client Technologies, including process documents, procedures, instructions, visual aids, drawings, diagrams, and user guides. Prepares and submits status reports, queries, and data analysis upon request. Provides documentation, updates for assigned projects, and works in accordance with project management disciplines and practices. Other duties as assigned. Adheres to all departmental and College policies and procedures.

• Performs the set-up, installation, configuration, maintenance, and upgrades of computer hardware (including desktops, laptops, tablets, monitors, printers, other peripheral equipment, etc.) and associated software components. Utilizes centralized management software to administer computing platforms. Participates in the planning, designing, and implementation of client/server based solutions. Assists in the maintenance and up-keep of all computer labs and classrooms to ensure they are in working order for faculty, staff, and students. Assists in the build, development, and testing of computer images Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
• Troubleshoots hardware and software issues reported by customers, ensuring that issues and their resolutions are fully documented in the IT ticketing system. Performs problem determination for a wide range of hardware, software, client/server, and network connectivity issues. Performs hardware repairs as required. Provide remote support to customers. Effectively prioritizes workload to maximize customer satisfaction and efficiency. Maintains technical competency on current, new, and emerging technologies and enhances professional growth through continuing education.
• Ensures the accuracy, validity, and integrity of the inventory and asset management data as it pertains to the Client Technologies area at all points during the lifecycle of the device (order, receiving, stocking, deployment, move, transfer, and retirement). Prepares surplus equipment for sales and donations and provides logistics support as required.
• Interviews, hires, trains, supervises, and mentors a team of student technicians, who perform highly technical work for the Marist community. Acts as a point of escalation for issues and/or situations that require it. Provides guidance, training, and audits the work of less-senior staff and student workers.
• Provides technology and technology support for College sanctioned events, including meetings, presentations, guest speakers, conferences, open house, orientation, etc. Provides outstanding customer service to the entire community. Portrays a neat and professional image as a representative of IT and Marist College. Event coverage and support may require working outside of normal hours and/or on the weekend.
• Communicate clearly and effectively with all members of the Marist community. Interact with all customers with a high degree of professionalism, tact, courtesy, diplomacy, and confidentiality. Work independently and collaborate well in a team setting with various members of IT and the broader College community. Quickly communicate to supervisor any issues, problems, and potential risks.
• Develops and maintains technical and procedural documentation for Client Technologies, including process documents, procedures, instructions, visual aids, drawings, diagrams, and user guides. Prepares and submits status reports, queries, and data analysis upon request. Provides documentation, updates for assigned projects, and works in accordance with project management disciplines and practices.
• Other duties as assigned. Adheres to all departmental and College policies and procedures.

Qualifications:

Bachelor's Degree in Computer Science or related discipline preferred and/or minimum of three years experience in Windows and Mac desktop administration, deployment, and troubleshooting. PC hardware and software setup and configuration; installation and configuration of operating system components, services and BIOS/uEFI settings; basic understanding of networking and security concepts and policies and technologies; thorough understanding of PC peripheral hardware, including driver installation and configuration; experience with computer imaging, restoration, recovery and backup methodologies; experience working in a diverse, heterogeneous computing environment; and in-depth knowledge of software diagnostics for troubleshooting and problem resolution required. Experience working in a team environment required. Excellent oral and written communication skills and customer service skills required. Experience with current Microsoft Windows Server infrastructure and Active Directory preferred. Experience with PC and Mac hardware repair required. CompTIA A+, Lenovo technician, and Apple Certified Macintosh Technician (ACMT) certifications are highly desired.

Required Applicant Documents:
Resume, Cover Letter, References
Position Open Date:
10/24/2017

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