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Old Dominion University

Location: NorfolkVA 23501 Document ID: AB321-0UGG Posted on: 2021-04-0904/09/2021 Job Type: Regular

Job Schedule:Full-time
2021-05-09
 

Technical Support Professional

Provide technical guidance, knowledge, and support of university-managed IT resources including, but not limited to: Networked and Stand-Alone Workstations, Laptops, Mobile Devices and Virtual Desktops, Cloud Services such as Box or Office 365, Local and Networked Printers and Client and Server-Side applications. Exercise excellent customer service skills in support of all faculty and staff members of the University through building relationships, documenting work clearly and completely, following up and following through on your commitments, learning continuously and delivering solid operational metrics.

Type of Recruitment

Knowledge, skills and abilities
Working knowledge of and ability to troubleshoot computer and mobile operating systems (Windows 7/8/8.1/10, MacOS 10.X, iOS, Android), hardware, software, peripherals, and appropriate system management and security tools in a network environment. Efficient time management to prioritize tasks and handle multiple projects and deadlines. Demonstrated ability to communicate professionally and effectively with customers, team members, and leadership.

Special licenses, registration or certification
None

Education or training
None

Level and type of experience
Considerable experience in information technology support.

Preferred knowledge, skills, abilities, education, experience, licensure, certification
Associates Degree or Higher in Computer Sciences or Information Technology-related discipline. Considerable information technology support experience in a corporate, administrative, or educational setting. Familiarity with IT asset management suites such as Ivanti, LANDesk, Altiris, SCCM or Remedy - Usage of a ticketing system such as Remedy, ServiceNow, Footprints or ZenDesk - Custom configuration of a computer purchase to meet end-user requirements - Understanding of Active Directory and Group Policy - Enterprise-level anti-virus / anti-malware suites - Virtualization technologies such as Citrix, VMWare and VirtualBox. Remote support applications such as Microsoft Remote Desktop, Dameware, Apple Remote Desktop. Familiarity with Linux distributions, software and management tools. Basic scripting in VBScript, Batch or Powershell - CompTIA A+ , Network+ or Security+ certification.

Conditions of Employment
40-hour work week Monday-Friday; Some evenings and weekends; rotating on call.

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 46,087


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