Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
Reporting to the Assistant Vice President for Equity & Accessibility, the Case Manager often serves as the initial point of contact for several units in the Office for Equity and Accessibility and must ensure matters are handled in a sensitive and confidential manner.
The Case Manager will support the units in the Office for Equity and Accessibility. This position will create and maintain case files for Title IX and compliance investigators, send out appropriate ADA forms, track ADA forms, maintain a database related to ADA forms and records, and assist with commencement related activities. The incumbent may assist with providing guidance to students and employees in completing complaint forms; obtaining relevant information from required parties; organizing and maintaining investigative files, and scheduling appointments; and supporting the daily activities of the unit including, but not limited to: triaging calls, referring issues to the appropriate resource, handling correspondence, developing and maintaining systems for tracking and retrieving data including data related to mandated workshops, generating and reconciling reports, assisting in preparing information to meet internal and external reporting requirements, assisting with event preparation and coordination, and other duties as assigned.

Required Qualifications:
-Bachelor's degree in a related field or equivalent combination of education and experience with employee and/or student conflict management, or case management.
-Proficiency with software applications such as Microsoft Word, Excel, PowerPoint, management of records
-Ability to work with sensitive and stressful situations in a professional and confidential manner
-Excellent interpersonal and organizational skills
-Excellent communication skills, including the ability to communicate with large and diverse audiences
- Knowledge of EO/AA laws and principles of equity and diversity
-Ability to monitor case management using a database
-Ability to support the development of a campus culture that values and promotes diversity
-Ability to work collaboratively with students, faculty, staff, administrators, and partners.

Preferred Qualifications:
- Strong administrative skills
- Case management experience in a legal or regulatory compliance environment
- Experience with Title IX, Title VII , and ADA laws and principles
- Experience in equal opportunity, affirmative action, or human resources



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