ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support a seamless prospect journey
- Evaluate platforms used and their efficacy
- Use innovation to enhance the social recruitment process
- Engage with community stakeholders and product owners (Web Marketing, IT, COE)
- Curate and organize community groups
External Requirements
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ensure technology leveraged meets the needs of both the users and community managers
- Identify and mitigate prospect and student pain points and barriers
- Develop strategy for delivering a positive social experience during off hours
- Develop POVs & charters for communication enhancements such as live chat, VR, chatbots, etc.
- Support the development of fully online enrollment capabilities with social tie-ins
- Work with all stakeholders to ensure we are fully leveraging technology capabilities to enhance and personalize the user experience
- Ensure structure of community aids in helping members find other prospects, students, and faculty to engage with
EDUCATION and/or EXPERIENCE:
- BS/BA degree in Marketing, Communication, Public Relations, Journalism or related field
- 1-3 years of relevant, hands-on experience driving user experiences for social communities
- 2+ years of customer service and/or consultative sales, communications or marketing
- Proficiency in Social Platforms such as Facebook, Twitter, and LinkedIn
- Excellent communication, oral and written (proofreading), and organizational skills
- Knowledge of social media management tools and analytics preferred
- Ability and desire to work both independently and collaboratively
- Must have excellent project management skills and ability to manage multiple projects
- Must be solution orientated
- Must show initiative and have intellectual curiosity and willingness to be humble and keep learning
- Ability to thrive in a fast-paced, constantly changing environment with tight deadlines and multiple priorities
Job Category
Marketing
State/Province/Region
MD
Country
United States
Position Type
Staff
Employment Type
Regular
Job Type
Full Time
To apply please click here!