Definition

NOTE: This is an instructional support position. This is not a faculty position.

Under general supervision, provides instructional assistance and support tasks to students involved in online courses in accordance with assignments and directions from a course instructor or other academic personnel; provides technical assistance to students, faculty, and staff in the use of technology that supports online instruction; monitors and reports student progress; maintains the hardware and software for the instructional program on the network; instructional support for online instruction requires technical competence in a variety of academic subjects, including microcomputer support.

DISTINGUISHING CHARACTERISTICS:
This is a very broad classification in the instructional assistance area. Positions assigned to the class of Instructional Associate perform duties to assist and support a classroom instructor or other academic personnel. Specific tasks may vary depending upon the subject area and discipline to which assigned. Work is performed within a framework of established procedures which may not require the physical presence of the instructor or other academic personnel.

Positions in this class may exist in any of the instructional departments or divisions. Incumbents in the class of Instructional Associate are expected to have completed a minimum of two years of college with a major in the subject area to which their position is assigned. Recruitment to fill a position in this class should include the instructional area of assignment, such as "Instructional Associate (Art)" or "Instructional Associate (Mathematics)".

EXAMPLES OF DUTIES: Duties may include, but are not limited to, the following:

1. Assist teachers with the instruction, demonstration, and presentation of learning materials for online instruction.
2. Assist in the preparation of instructional activities for online instructors.
3. Provide basic tutoring in a variety of general subject areas.
4. Orient students and new faculty on the procedures used and technology available to facilitate online learning.
5. Recommend appropriate instructional materials and technology to be used by students; develop, modify, and test online instructional courses to ensure curriculum is current, accurate, and relevant in accordance with instructor's curriculum guidelines.
6. Review educational software and provide recommendations as needed to enhance online instruction.
7. Assist in planning and evaluating new hardware, making recommendations to faculty and management when appropriate.
8. Assist students with technical difficulties regarding online instruction.
9. Provide assistance to students regarding various aspects of online courses.
10. Respond to student questions and provide information regarding resources available to online students.
11. Research and troubleshoot technical problems when students, staff, and faculty have problems with the college's course management system or log-on procedures.
12. Assist in recruiting, hiring, training, and supervising student assistants.
13. Assist instructors in preparation of manuals, handouts, and training/teaching materials.
14. Ensure compliance with policies, procedures, and priorities related to use of online instruction software and equipment.
15. Participate in development of the budget and monitor expenditures.
16. Maintain accurate records.
17. Participate on committees and attend conferences with instructional staff to exchange information on online learning progress and to remain current in online curriculum support technology.
18. Perform related duties and responsibilities as required.

Qualifications
MINIMUM QUALIFICATIONS:

Knowledge of :

1. Microcomputers and basic instructional and tutorial techniques to assist and promote online learning.
2. Student guidance principles and practices.
3. Community college curriculum and educational requirements.
4. Computer software and hardware utilized in online instruction.
5. Principles and procedures of record keeping.
6. Proper methods, materials, tools, and equipment used in the installation and preventative maintenance of microcomputers and related peripherals.
7. Interpersonal skills using tact, patience and consideration.

Ability to :

1. Provide assistance and technical advice regarding subject matter to students.
2. Assess student achievement and encourage student participation.
3. Troubleshoot, design, and maintain online courses in the following Learning Management Systems: Blackboard Learn, Canvas.
4. Respond to questions and assist students as needed, utilizing search engines and various technical websites to troubleshoot issues on behalf of students/faculty when the answer is not already known.
5. Maintain accurate records.
6. Work independently in the absence of supervision.
7. Understand and follow oral and written instructions.
8. Communicate clearly and concisely, both orally and in writing.
9. Establish and maintain effective working relationships with those contacted in the course of work, including individuals from diverse academic, socioeconomic, cultural, and ethnic and disability backgrounds.

Education and Experience :

1. Completion of two years of college with major course work in computer software or related field.
2. Two years experience in an instructional setting as a tutor or in a similar position pertaining to computer applications.
3. Instructional Design and/or Administrative level experience in the following Learning Management Systems: Blackboard Learn, Canvas.
4. Or, any combination of experience and training that would likely provide the required knowledge and abilities.

LICENSES OR OTHER REQUIREMENTS :
Some positions in this classification may require a valid California driver's license and/or possession of a certificate of completion from an accredited college or agency in relative to the assigned area.
Conditions of Employment
Employment is on a part-time, temporary basis and contingent upon verification of employment history, background verification as governed under Education Code requirements, eligibility to work in the United States, and approval by the CCCD Board of Trustees. Short term/temporary assignments do not offer fringe benefits or pay for holidays or time not worked and are limited to 28 hours per week.

This is a CONTINUOUS recruitment for an applicant POOL to fill part-time, temporary, hourly assignments on an as-needed basis. We accept applications all year long. Departments or Divisions will refer to the POOL of applications on file, as needed, to fill temporary assignments. (Applicants will remain in the POOL for two years.)

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)

The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Additional Information
APPLICATION REQUIREMENTS :
To be considered for employment you must submit a complete application packet. A complete application packet includes:

1. Completed Online Employment Application
2. Current Resume (as an attachment - PDF recommended)
3. Answers to Supplemental Questions

Candidates will also be responsible for all travel expenses if selected for an interview, the Coast Community College District does not reimburse for candidate travel expenses.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
• A detailed list of physical demands and work environment is on file and will be provided upon request.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY

• Based on the HH Salary Schedule

Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.


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