This position will provide technical knowledge in support of the University's computing environment through research, implementation, and configuration of desktop, laptops and portable client devices, user applications in a client/server environment, and management of large-scale systems in a client/server environment. This position will also supervise technical support staff assigned to administrative and academic desktop support by providing technical direction, personnel support and project prioritization.

Type of Recruitment

Knowledge, skills and abilities
Considerable knowledge of Microsoft computer hardware and software troubleshooting and resolution.
Considerable knowledge of Apple computer hardware and software troubleshooting and resolution. Considerable knowledge of Active Directory, group policy management, image management, system patching and associated hardware and software with appropriate system practices. Working knowledge of application support in a Microsoft environment. Working knowledge of networking in a Microsoft environment.
Working knowledge of a client/server environment. Demonstrated ability to interact with computer vendors and University community. Considerable knowledge of customer service techniques to include understanding customer needs and effectively communicating options for problem resolution. Demonstrated ability to effectively manage time. Effective written and verbal communications skills.
Demonstrated ability to provide technical and project leadership. In most cases these knowledge, skills and abilities can be acquired through the completion of a bachelor's degree in a related field or equivalent experience.

Special licenses, registration or certification
Microsoft Certified Professional ( MCP )/Microsoft Certified Systems Engineer ( MCSE ) or equivalent knowledge.

Education or training
None

Level and type of experience
Considerable experience with operating system and application support at the desktop and server level. Considerable experience with direct interaction with customers in problem analysis and solution development. Considerable experience with leadership and support of technical support staff. Some experience with systems planning and design. Some experience evaluating and recommending computer systems.

Preferred knowledge, skills, abilities, education, experience, licensure, certification
A+ Hardware Certification.
Experience with system scripting, power shell and/or basic computer programming in languages such Java or C++. Advanced degree in Computer Science, Engineering, Information Technology or related field, or training and experience equivalent to an advanced degree.

Conditions of Employment
40 hour work week Monday-Friday; some evenings and weekends; rotating on call.

Annual Salary/Hourly Rate
Salary is commensurate with education and experience and begins at $ - 57,342


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