The School of Business Department of Information Technology is seeking a full-time Manager of Stamford Business Information Technology Services (Computer Technical Support Consultant 3, UCP 8). The incumbent will report to the Director of Information Technology and will manage all technology support services for the Stamford Campus School of Business programs and employees. The position will be based at the Stamford campus. Occasional in-state and out-of-state travel to conferences, other UConn campuses or other in-state locations. Evening and weekend hours will also be required on occasion.

DUTIES AND RESPONSIBILITIES

Include but are not limited to:

• Exercising leadership in coordinating technology support across Stamford Business programs, through:
  • Determining technology requirements of users and potential users;
  • Selecting, acquiring and installing technology for new labs, classrooms, department offices, etc.;
  • Determining, setting and implementing policies and procedures for help desk, computer labs, and technology focus areas regarding usage, access, security, and maintenance;
  • Coordinating the development of specifications for computer systems and related hardware and software;
  • Designing and implementing computing and networking software and hardware standards for servers, workstations, printers and other peripheral devices in consultation with the Director of IT;
  • Providing direction to team members according to department standards, procedures and goals.
  • Identifying and investigating potential problems and taking action to ensure the most effective resolution for continuance of the projects/goals;
  • Providing assessment of technology use and designing recommendations for improvement;
  • Serving as a resource to users and staff in resolving technology issues.
• Managing technical support for CITI labs, website, and initiatives through:
  • Consulting with CITI's business clients, faculty, and staff regarding their computing requirements.
  • Supporting CITI's IT professional development course preparation and delivery.
  • Ensuring the continuous, uninterrupted availability and functionality of CITI networking systems, and coordinating technical support for CITI websites.
  • Researching and recommending new technology and business opportunities related to technology to the Director of IT.

• Supervising, and assigning/monitoring work of full-time and student technology staff, including evaluating, disciplining and promoting.
• Providing leadership in developing and maintaining an ongoing hiring, training and mentoring program for student technicians and other support staff.
• Resolving complex software, hardware, networking or communications problems.
• Assisting in analyzing needs, designing databases, enhancing existing programs, writing supporting documentation and implementing production procedures.

• Supervising the delivery of A/V and teleconferencing services to Stamford Business programs.
• Installing, supporting, and managing advanced research and teaching software including virtual infrastructure and platforms such as VMWare vSphere and vCenter, Microsoft Windows servers and alternative open-source solutions.
• Working with Storrs-based server administrators to provide systems support for Stamford-based interdepartmental enterprise servers.
• Implementing disaster recovery services and responding to emergency network outages and repair request and/or off-peak network implementations as required for maintaining optimum service levels with minimal interruptions to users and network downtime.
• Supporting and participating in outreach efforts related to academic department programs, which may include designing, teaching and/or assisting with computer-related workshops.
• Developing and recommending new internal operating procedures and policy revisions designed to improve administrative services.
• Selecting products for review, researching new products and product upgrades; coordinating testing and implementation of products.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science or related field, or equivalent combination of education and/or training and three to five years of recent highly technical and progressively responsible experience.
• Demonstrated knowledge of computer hardware, assembly, troubleshooting and repair.
• Demonstrated understanding of the procedures and strategies used in support of faculty, service delivery, computer labs, training, and development of staff.
• Demonstrated extensive experience with mobile computers, interfaces, devices and related peripherals.
• Demonstrated experience with organizing workloads, handling difficult problems effectively and efficiently, and exercising sound judgement in decision-making.
• Demonstrated computer software experience with MS Office Professional Suite.
• Demonstrated excellent interpersonal skills and ability to work effectively with faculty, staff, students and administrators as well as external agencies and the public.
• Extremely high level of motivation, independence, leadership, and responsibility.
• Demonstrated experience working well under stress.
• Willingness and ability to work evening and weekends on occasion in support of department and program needs.
• Willingness and ability to travel in-state and out-of-state on occasion in support of department and program needs.

PREFERRED QUALIFICATIONS

• Experience in teaching, training and conducting workshops.
• Supervisory experience.
• Experience working with external vendors in troubleshooting issues and designing solutions.
• Demonstrated experience with video conferencing and distance education software such as Microsoft Skype and WebEx, and Polycom Bridge hardware.
• Demonstrated experience with server configuration, computer network management, security configurations, and desktop virtualization.
• Demonstrated history of understanding needs, evaluating resources and devising a workable solution.
• Experience in web creation, publishing.
• Prior experience working in a higher education environment.

APPOINTMENT TERMS

This is a full-time position based in Stamford.

TO APPLY

Please apply online at www.jobs.uconn.edu , Staff Positions, Search #2019514. For full consideration, please to submit a letter of application, resume, and the names and contact information of three professional references.

Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search #2019514)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on May 6, 2019.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp .

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.


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