St. John's established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.

Financial Aid Assistant

Under the general direction and reporting to the Sr. Assistant Director of Student Financial Services, the Financial Aid Assistant II will assist in the processing of financial aid records:

• Interacts with students and/or families to follow up on missing or deficient information; relays and discusses status of application,
• Provide support to the CSC via Student Financial Services general ACD line daily. On average handle 575 escalated calls per month. Respond to all inquiries in a timely manner and identify processing areas that need to be clarified in financial aid material and communications.
• Process federal FAFSA corrections weekly in accordance with federal regulations.
• Review and submit citizenship and non-citizenship documents to the Department of Homeland Security in accordance with federal regulations and mark the progress of these documents in Process submitted documentation to the Department of Homeland Security through the SAVE system to ensure eligible students receive the aid to which they are entitled.
• Review FAFSA's with federal reject flags and outreach to students and request documentation needed to resolve issues and utilize Federal Selective Service site to resolve student selective service issues.
• Review the Banner suspense report weekly to identify and resolve duplicate and unmatched FAFSA records in accordance with federal regulation.
• Bimonthly outreach to students missing social security numbers (ssn) or who reported incorrect ssn and provide steps they need to take to resolve their issue thereby enabling their FAFSA to be processed.
• Manage unofficial FAFSA Identify error preventing FAFSA from being processed, outreach to students informing them of the steps they need to take to resolve their student specific issue. Process FAFSA correction when appropriate.
• Reviews, and assesses FAFSA's and verification documents in accordance with federal guidelines.
• Keeps the Assistant Director and the Sr. Associate Director abreast of any issues with document management, ISIR processing or Pell corrections that could impact the timely processing of financial aid applications and or funds.
• Responsible for delivering seamless, effective customer service with a diverse population of students, staff, faculty, alumni and outside agencies.

Skills:

• Detail oriented
• Ability to multitask
• Customer Service Oriented

Requirements:

• 1-2 years of financial aid experience preferred
• Experience with Banner preferred

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.






To apply please click here!