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ProCaps Laboratories

Location: HendersonNV 89011 Document ID: AC516-4Q8C Posted on: 2019-01-0301/03/2019 Job Type: Regular

Job Schedule:Full-time
Minimum Education: High School2019-02-02
 

Call Center Training Vitamin Specialist

Call Center Training Vitamin Specialist

POSITION SUMMARY

Headquartered in Henderson, Nevada, ProCaps Laboratories a leading provider of additive-free vitamin supplements is looking for Customer Service Representatives to work out of our Henderson call center office.  You’ll be responsible for providing excellent services and sales support with a commitment to customer satisfaction by promoting the ProCaps products and effectively utilize accumulated, in-depth knowledge of the company and products

Working at ProCaps Laboratories/Call Center

UNIQUE FUN ATMOSPHERE. We have an inbound call center environment with No designated call time and scripts. This is not a Multi-level marketing company. You will Not be a Robot! You will be Family and our customers will be an extension of that family. Come Aboard!

Customer Service Duties and Responsibilities

  • Accurately and in a timely manner, assist customers with inquiries and requirements by establishing a rapport in order to understand their service needs.
  • Generate written correspondence and process document requests.
  • Make appropriate corrections of denied, process-in-error or re-classified claims.
  • Document customer inquiries and actions on tracking system and/or by completing logs.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Assist in identifying issues and trends to improve overall customer service. 
  • Identify errors promptly and determine what corrective  steps may be taken to resolve errors.
  • Provide strong customer service and problem solving  skills and respond to inquiries with tact, dipomacy and patience. 

Sales Duties and Responsibilities:

  • Educate customers on ingredients, features, benefits and use of company products.
  • Assist customers on all incoming calls and look for potential upsell opportunities
  • Use a consultive sales approach and identify needs/challenges

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

  • High school diploma or GED required. 
  • Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
  • Communicate •clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service.
  • Learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others.
  • Experience using Microsoft programs and navigate the Internet.  Knowledge of Excel a plus

BENEFITS AND COMPENSATION

  • 16.00 per hour with the possibility of Quality Bonuses!
  • Medical, Dental, Vision, and Life Insurance
  • Available Flex Spending Account (FSA)
  • Vacation & Paid Time Off (PTO)
  • Up to 90% Employee Discount on Vitamin Products

PROCAPS CARBON FOOTPRINT AND CULTURE

Owned by Andrew Lessman, we are committed to social responsibility, having donated more than 3 million bottles of prenatal vitamins to Vitamin Angels; a program created to reduce maternal and childhood mortality worldwide.

Our vitamin manufacturing facility is unique not only for the 100% pure supplements it produces but for the purity of the electric power used to create them. Our roof and adjacent parking structure house one of the largest private solar energy installations in the world. This natural source of energy is used to produce all ProCaps products; ProCaps is the only vitamin manufacturing facility in the world to do this. In alignment with our commitment to the environment, we use recycled materials in producing our bottles, labels and packaging materials.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Please apply below