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University of Wisconsin - Madison

Location: MadisonWI 53705 Document ID: AC376-0MNG Posted on: 2018-10-0810/08/2018 Job Type: Regular

Job Schedule:Full-time
2018-11-07
 

INFORMATION SYSTEMS SUPPORT SPECIALIST (ISSS)


Position Vacancy ID:
96061-AS

Employment Class:
Academic Staff-Renewable

Working Title:
Information Systems Support Specialist (ISSS)

Official Title:
INFORM PROCESS CONSLT(S44DN) or ASSOC INF PROC CONSLT(S44FN)

Hiring Department(s):
A533400-MEDICAL SCHOOL/CARBONE CANC CTR/CANC CTR

FTE:
100%

Anticipated Begin Date:
OCTOBER 15, 2018

Term:
This is a renewable appointment.

Advertised Salary:
Minimum $42,167 ANNUAL (12 months)
Depending on Qualifications

Degree and area of specialization:
Bachelor's degree required. Preferred focus in computer science, information systems, or equivalent level of experience in a related field.

Minimum number of years and type of relevant work experience:
- Software troubleshooting skills are required.
- 1+ years of technical support is preferred.
- Experience developing and delivering end-user training, software demos and presentations to technical and non-technical users preferred.
- Project management, website development, and business analyst skills preferred
- Familiarity with the implementation, management and training of commercial software.

License or Certificate:


Position Summary:
The Information Systems Support Specialist (ISSS) will be engaged with faculty, researchers, and staff in the implementation of new features, services and ongoing maintenance and support requests.

The ISSS will provide support for a core management application on campus, iLab. These responsibilities include user support, training, business analyses, system integration analyses, website development, and application updates and testing.
The ISSS will follow and act on the direction set forth by the Core Management Steering Committee (CMSC) charged with setting policies, procedures, priorities, standards, and overall iLab strategy. The ISSS will participate in these discussions and decisions and be responsible for providing information to the CMSC as part of the decision-making process.

The ISSS will report to the Assistant Director for Informatics for the UW Carbone Cancer Center.

Additional Information:
Strong people and communication skills are required. The ideal candidate is curious, self-motivated and able to work with minimal supervision.
It is critical that the ISSS can work effectively in a matrixed environment, as well as maintain a high level of productivity when working independently. The selected candidate must be committed to providing quality customer service.

Employees will also be expected to uphold UWCCC core values as defined below:
- Respect: Demonstrate respect for self and others -- behave professionally.
- Integrity: Act with integrity and honesty.
- Teamwork: Commit to and demonstrate teamwork.
- Excellence: Ensure excellence, quality, and high ethical standards in conduct and performance.

The School of Medicine and Public Health has a deep and profound commitment to diversity both as an end in itself but, also as a valuable means for eliminating health disparities. As such, we strongly encourage applications from candidates who foster and promote the values of diversity and inclusion.

Contact:
Nichelle Hoege
nhoege@wisc.edu
608-263-6101
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to Applicants:
Please click on the "Apply Now" button to start the application process. Please upload a resume and cover letter. In your cover letter, please address your experience with the knowledge and skills of the position. You will also be asked to provide three professional/supervisor references during the application process.

Additional Link:
Full Position Details

NOTE: A Period of Evaluation will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Applications Open: Sep 21 2018 Central Daylight Time
Applications Close: Oct 8 2018 11:55 PM Central Daylight Time


To apply please click here!