Do you enjoy providinghigh quality customer service to a diverse customer base? Are you passionate about using your high-level technical skills in a higher education setting? The Division of Student Affairs is seeking motivated and highly skilled candidates for the position of Computer User Support Specialist I.

Essential Function : Under general supervision from a designated administrator, responsible for providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology-based facilities.Provide customer support for all units within the Division of Student Affairs.

Primary Duties :

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; provide hardware and software training as needed
• Evaluate and recommend off-the-shelf software to meet user needs;
• May write applications or automated routines, or create other and hoc applications solutions for users;
• Modify existing or third party software programs to meet user needs;
• Create, manage or manipulate data bases, using PC-based database software or mainframe database management systems/packages; modify database report output according to user needs;
• Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks; perform software and hardware modifications; maintain and support hardware and software for stand-alone systems;
• May administrator and maintain a LAN, file server, network operating system and/or mainframe as a part of position duties; perform local area network (LAN) and system backups;
• Other related duties as assigned.

Minimum Requirements : Associate degree in Computer Science, Information Technology, Computer Engineering, or a relevant degree; -OR- one (1) year of related experience; -OR- a combination of relevant education and three (3) years of experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field; contributes through performance of routine or repetitive activities and tasks.

Preferred Qualifications : Demonstrated experience designing/implementing databases (SQL/Access); experience with creating and maintaining virtual machines; experience with creating, maintaining, and deploying hardware independent images; experience in managing Windows and Linux-based servers; excellent communication skills, particularly in helping non-technical users understand technical concepts.

This position will be a professional position paid at an hourly rate.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

REQ: 33063

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Nearest Major Market: Cincinnati
Job Segment: Engineer, Mainframe, Computer Science, Database, Medicare, Engineering, Technology, Healthcare



To apply please click here!