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University of Delaware

Location: NewarkDE 19702 Document ID: AC284-0FTC Posted on: 2018-08-0308/03/2018 Job Type: Regular

Job Schedule:Full-time
2018-09-02
 

Sr Business Analyst, IT Project Management Office

PAY GRADE: 31S

DEADLINE: August 3, 2018

CONTEXT OF THE JOB:

Information Technologies at the University of Delaware (www.it.udel.edu) provides the IT infrastructure, central IT systems and applications, and IT services for University of Delaware teaching, learning, research, administrative, and outreach activities.

The IT-Project Management Office (IT-PMO) focuses on alignment of IT goals and projects with University strategic goals, prioritization of major IT projects, and governance of IT projects. The mission of the IT-PMO is to provide a management structure that standardizes the project related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques to improve the management and delivery of IT services.

The Sr Business Analyst functions as a primary liaison between IT and IT clients to successfully design, develop and deploy IT solutions. The incumbent is responsible for the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to facilitate and coordinate solutions within the IT organization that enable the organization to achieve its goals.

The Sr Business Analyst reports to the Director, IT Project Management Office.

MAJOR RESPONSIBILITIES:
  • Partners and produces, with the user community, functional and technical requirement specifications for IT services, solutions, and projects. Performs research, in conjunction with Information Technologies staff, to produce design documents. Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, client stories, client cases, scenarios, business analysis, and task and workflow analysis.
  • Acts as the liaison between the University business units, technology teams (internal and external) as well as the support teams. Works as a liaison bridging the gap between business stakeholders and technical stakeholders. Facilitates meetings to develop share understanding of needs, develop consensus related to priorities and requirements and develop inclusive solutions that balance trade-offs and benefits among process partners.
  • Collaborates with vendors and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Researches and analyzes business needs of IT clients. Evaluates information gathered, reconciles conflicts, and distinguishes client requests form the underlying true needs. Meet regularly with clients to identify and prioritize development requests.
  • Analyzes business processes, document product requirements and coordinates technical solutions to support administrative application needs.
  • Understands the structure, policies, and operations of business units or IT client departments and recommends solutions and business process changes to enable the organization to achieve its goals.
  • Conducts facilitated workshops for requirements analysis.
  • Develops, documents, implements and supports complex projects.
  • Develops, documents and performs system, integration, and user acceptance tests.
  • Creates workflows using formal notation such as the Business Process Modeling Notation (BPMN).
  • Develops business requirements - creating project initiation documents, required achievements, and the quality measures.
  • Develops functional requirements - describing what the system, process, or product/service must do in order to fulfill the business requirements.
  • Develops user (stakeholder) requirements which are a critical part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.
  • Develops quality-of-service (non-functional) requirements - these are requirements that do not perform a specific function for the business requirement but are needed to support the functionality.For example: performance, scalability, quality of service (QoS), security and usability.
  • Develops report specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.
  • Develops requirements traceability matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.
  • Develops graphic representations of complex business processes.
  • Maintains knowledge with respect to relevant state-of-the-art technology. Participates in the research and evaluation of future technologies and solutions that meet campus needs.
  • Establishes and maintains appropriate working relationships with colleagues and clients and follows University and department policies and procedures governing IT efforts. Works within the department's overall strategic plan following project priorities and scope. Meets deadlines and achieves goals.
  • Performs miscellaneous job-related duties as required.

QUALIFICATIONS:
  • Bachelor's degree and five years of relevant professional experience, or an equivalent combination of education, training, and experience.
  • Experience in a leadership role as a Business Analyst.
  • IIBA-certified Business Analyst certification preferred.
  • Proven track-record of and experience working in IT environments.
  • Knowledge of project management and business analysis methodology and software(s).
  • Experience conducting facilitated workshops for requirements analysis.
  • Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).
  • Experience with working as a liaison bridging the gap between business stakeholders and technical stakeholders.
  • Knowledge of formal requirements gathering methodologies.
  • Experience developing business, functional, quality-of-service, and stakeholder requirements.
  • Experience developing report specifications.
  • Experience developing requirements traceability matrix.
  • Strong project management skills including estimating, scheduling, tracking and reporting.
  • Demonstrated ability to work in a team environment as well as individually.
  • Excellent oral and written communication skills including the ability to communicate technical information to a variety of audiences.
  • Strong organization and customer service skills and the ability to manage client expectations.
  • Experience developing graphic representations of complex business processes.
  • Demonstrated ability to develop creative solutions for academic, instructional, business and research needs.
  • Ability to establish and maintain a high level of user trust and confidence in the group.

When applying, please submit a cover letter and the names and contact information of three references as one document.

Equal Employment Opportunity

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

To apply please click here!