Are you a highly-motivated, detail-oriented multi-tasker who enjoys supporting a diverse team of people? If so, you could be a perfect fit for the Computer User Support Specialist I for the University of Cincinnati Department of Public Safety. Under the direction of the Information Technology Manager, you would support Information Technology functions for Public Safety's Police Division, Emergency Communications, Safety Services, and Emergency Management. If you have experience supporting IT operations for a large department and are interested in one of the best benefits packages in the area, please read on.

As one of the largest employers in the region, the University of Cincinnati offers a generous vacation and benefits package including tuition remission for all eligible full and part-time employees, their dependents, and spouse or domestic partner. Additional professional development opportunities are available through Communiversity along with unlimited access to E-Learning courses through Lynda.com. A variety of retirement options are offered including an opportunity to participate in a traditional pension plan as well as optional supplemental retirement plans. Very cost-effective healthcare and dental plan options are available accompanied by health savings accounts, flexible spending accounts, and employee assistance programs. Employee discounts are offered through numerous organizations including the Campus Recreation Center, University Athletics, Cincinnati Ballet, Cincinnati Zoo, Newport Aquarium, US Bank Arena, Cincinnati Bengals, and the University Bookstore. Please visit www.uc.edu/hr/benefits to discover all of the benefits offered.

This position will support the University's mission and commitment to excellence and diversity in our students, faculty, staff and all other activities. The University of Cincinnati embraces diversity and inclusion as core values that empower individuals to transform their lives and achieve their highest potential. By using talents of people from different backgrounds, experiences and perspectives, this vibrant, urban research university demonstrates its commitment to creating a community that values the contributions of all its members.

Essential Function:

Under general supervision from a designed supervisor, responsible for providing user hardware and application support by developing software solutions using PC-based and database management systems or by modifying existing software programs and site administration of technology-based facilities.

Characteristic Duties:

• Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; provide hardware and software training as needed
• Evaluate and recommend off-the-shelf software to meet user needs
• May write applications or automated routines, or create other ad hoc applications solutions for users
• Modify existing or third party software programs to meet user needs
• Create, manage, or manipulate data bases using PC-based database software or server database management systems/packages; modify database report output according to user needs
• Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks; perform software and hardware modifications; maintain and support hardware and software for stand-alone systems
• May administer and maintain file servers and network operating systems as a part of position duties and perform system backups
• Perform other related duties as assigned

Working and Physical Conditions:

• Environmental Conditions: Mostly indoor; exposure to office computer screens; automobile travel may be required.
• Physical Conditions: Duties require maintaining physical conditioning necessary for sitting and standing for prolonged time periods; bending and moving about on hands and knees or hands and feet; light lifting and carrying; general manual dexterity required; repetitive motion of the wrists, hands, and fingers; must be able to operate assigned vehicle if required.

Minimum Qualifications: Associate's degree in Computer Science, Information Technology, Computer Engineering, or a relevant degree - or one (1) year of related experience; or a combination of relevant education and three (3) years of experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field; contributes through performance of routine or repetitive activities and tasks.

Preferred Qualifications: Experience with user support, windows installation, and hardware and software troubleshooting.

NOTE: This position does not qualify for Visa sponsorship.

This position will be a professional position paid at an hourly rate.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

REQ: 29721

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