Working at MIT offers opportunities, an environment, a culture - and benefits - that just aren't found together anywhere else. If you're curious, motivated, want to be part of a unique community, and help shape the future - then take a look at this opportunity.

IT SUPPORT ENGINEER II (FIELD SERVICE), Information Systems and Technology (IS&T), to work directly with customers over the telephone, via email, and/or in person to resolve incidents/problems. Will provide remote and in-person technical end-user support regarding hardware- and software-related issues, including peripheral devices and connectivity to local and wide area networks; and serve as a resource on major and minor projects by investigating, diagnosing, and resolving complex problems. Responsibilities include asset management; hardware deployment; software license management and deployment; providing service desk and technical support; developing and explaining service level objectives; tracking and analyzing performance metrics; conducting testing based on and related to user or system design specification; training coworkers and customers on new or existing functionality or services; maintaining documentation; communicating alerts, updates, etc., to team members; mentoring less experienced staff in areas of expertise; and performing other duties as requested.

Job Requirements
REQUIRED: bachelor's degree in computer science, information systems, or related field or four years' related experience; at least three years' relevant IT support experience; excellent computer skills including with client services technologies/products (e.g., workstation and mobile device hardware and software); demonstrated diagnostic and problem solving skills; knowledge of cloud computing; flexibility; ability to attempt new approaches to accomplish objectives; strong troubleshooting, problem-solving, customer service, and oral and written communication skills; ability to understand clients' specific needs and provide prompt, attentive service; ability to work as part of a team in the pursuit of common missions, vision, values, and goals; attention to detail and accuracy; and ability to identify and attend to multiple critical activities and complete on time. Job #16071-P


5/21/18


MIT will conduct a background check (including checking criminal records) for the finalist.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.



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