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Ferris State University

Location: Big RapidsMI 49307 Document ID: AB245-16OZ Posted on: 2017-07-1907/19/2017 Job Type: Full-time

Job Schedule:Full-time
2017-08-18
 

Student Service Rep 4

Position Title Student Service Rep 4

Advertised Salary $35,764 per CTA contract

Posting Number S0001640

Location Ferris State University - Big Rapids

Number of Positions Available 1

FLSA Non-Exempt

Part-time/Full-time Full-time

Position Type Clerical

Summary of Position Independently perform/coordinate non-routine support functions which may focus on a specialized area (s) of student services (such as Admissions, Financial Aid, Registration, etc.). Communicate and perform duties in a manner that provide excellent service and is responsive to customer needs.

Posting Date 06/23/2017

Initial Application Review Date 07/10/2017

Closing Date 07/09/2017

Open Until Applicants are Selected, Selected for interview, or Position Filled

Special Instructions to Applicants Transcript 1: You must attach unofficial transcript if you have completed college course work or completed degree.

Required Qualifications

Required Education Satisfactory completion of two years college, or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities may be considered.

Required Work Experience Four years of full-time office experience which included customer service and familiarity with state or federal regulations and either banking or student services, or financial transactions.

Required Licenses and Certifications

Additional Education/Experiences to be Considered

Additional Education/Experiences to be Considered Knowledge of computerized student record/large database management system.
Admissions or Enrollment Services experience.
Higher Education experience.

Duties

Duties

Duties Compose and proofread correspondence, recruitment and advertising materials.

Essential/Marginal Essential

Duties Develop, implement and/or revise bookkeeping, recordkeeping, accounting and related office procedures.

Essential/Marginal Marginal

Duties Independently answer questions from a variety of internal and external sources.

Essential/Marginal Essential

Duties Independently prepare and analyze complex specialized reports.

Essential/Marginal Essential

Duties Interview, hire, train, direct part-time employees. Interview, direct and train lower level bargaining unit employees.

Essential/Marginal Marginal

Duties Maintain in-depth knowledge of applicable state and federal laws and regulations and University policies and serve as a resource consultant for office staff and other internal and external customers.

Essential/Marginal Essential

Duties May serve as one of the University's certifying officers or liaison to assigned agency, other offices, parents, students, etc.

Essential/Marginal Marginal

Duties Perform any/all duties defined in the Student Service Representative 1, 2, & 3 position descriptions.

Essential/Marginal Essential

Duties Serve as department/University representative at campus committee meetings and at professional meetings.

Essential/Marginal Essential

Duties Utilize various database techniques to input, send, retrieve, maintain, download, merge, research, analyze and interpret data.

Essential/Marginal Essential

Duties Other duties may be assigned.

Essential/Marginal Marginal

Duties Be cross trained in other specialized areas within the office.

Essential/Marginal Marginal

Duties May be in charge of office area during short term absences of administrative staff.

Essential/Marginal Essential

Duties Recommend and implement University procedures relating to specific area(s).

Essential/Marginal Essential

Responsibilities / Skills and Abilities

Responsibilities

Required Physical Abilities

Required Skills and Abilities

Required Skills and Abilities Ability to interview, hire, direct, and train lower level employees.

Required Skills and Abilities Communicate effectively with a diverse customer population.

Required Skills and Abilities Meet deadlines, demonstrate excellent organization and analytical skills.

Required Skills and Abilities Operate a variety of office machines and equipment.

Required Skills and Abilities Perform mathematical functions and advanced bookkeeping/accounting/recordkeeping with accuracy and attention to detail.

Required Skills and Abilities Plan, organize and make sound judgments and decisions.

Required Skills and Abilities Understand and maintain current knowledge of special terminology and regulations.

Required Skills and Abilities Use computer software and mainframe programs and systems.

Required Skills and Abilities Utilize the rules of proper grammar, correct spelling and punctuation, and proper arrangement of information.

Documents Needed to Apply Required Documents
  1. Resume
  2. Cover Letter


To apply please click here!