Definition
DESCRIPTION
Under the direction of the supervisor, provide a wide range of technical and paraprofessional assistance to students, faculty and counselors in the delivery of counseling services.

DISTINGUISHING CAREER FEATURES
The Counseling Technician - Student Success and Support Program (SSSP) is a multi-level career path for student services. The Counseling Technician - SSSP requires two years in a capacity equivalent to a Counseling Assistant and a demonstrated ability to utilize independent judgment and initiative in performing diversified functions in support of Department-wide operations and records management.

EXAMPLES OF DUTIES: Duties may include, but are not limited to, the following:

1. Perform a variety of complex administrative duties to relieve the Dean and other counseling and guidance administrators and staff of administrative and clerical detail; assure smooth and efficient office operations, and proper and timely completion of projects and activities; plan, coordinate and organize office activities.
2. Perform a variety of technical duties in support of counseling department and records maintenance functions in accordance with District policies and State and federal guidelines; compile, assemble, verify and evaluate a variety of student and other data and information; assist in assuring related projects, activities and transactions are completed in a proper and timely manner.
3. Prepare, print, generate, distribute, receive, process and evaluate student forms and related records and documents; review and audit forms and other documentation to assure accuracy and completeness; request additional student information and identify and correct errors as needed.
4. Serve as a technical resource to students, staff, faculty and others regarding counseling department and related functions; respond to inquiries and provide technical information regarding forms, documents, schedules, courses, guidelines, requirements, processes, laws, rules, regulations, policies and procedures.
5. Input, extract, and update student and a variety of other data and information in assigned computer systems such as Ellucian ERP, SARs, and DegreeWorks; establish and maintain automated counseling records and files; initiate queries, create spreadsheets and computerized reports and documents.
6. Coordinate Counseling department communications and information between students, personnel, administrators, relate any records issues, conflicts and discrepancies in a proper and timely manner; refer complex requests, conflicts and issues to the Dean or other administrators as appropriate.
7. Serve as first-point-of-contact by greeting visitors, answering phones and responding to inquiries, scheduling and updating counseling appointments, maintaining files, retrieve and delivery mail, and setting up schedules.
8. Contact students and other departments to verify transcripts and information as needed. Gather and input students' data, and track Student Education Plans for incarcerated students.
9. Refer students and staff to other offices, services, campus locations, departments and resources as appropriate; serve as a liaison to other colleges regarding counseling records functions and related issues, needs and activities.
10. Compose, prepare, revise and distribute a variety of correspondence such as letters, lists, forms, instructions, informational materials, flyers, notices, and label envelopes.
11. Review and compare computerized data with manual records and documents to assure accuracy and completeness; identify, investigate and resolve complex discrepancies; make corrections as needed.
12. Performs other duties as assigned that support the overall objective of the position.

Qualifications
MINIMUM QUALIFICATIONS

Knowledge of :

1. Terminology, practices and procedures involved in counseling and guidance office operations.
2. Department organization, operations, policies, and objectives.
3. Basic college and state standards and requirements concerning student enrollment and registration.
4. Spreadsheets and databases for storing and transferring data.
5. English language composition, syntax, grammar, usage, vocabulary, spelling and punctuation sufficient to compose specialized correspondence.
6. Math skills to perform basic business computations, record statistical data, and follow budget and purchasing procedures.
7. Human relations skills to facilitate group processes, deliver presentations, and explain technical concepts to students with diverse backgrounds.

Ability to :

1. Independently perform the duties of the position, following well-defined policies and procedures.
2. Perform a variety of complex administrative assistant duties to relieve the Dean and other counseling and guidance administrators and staff of administrative/clerical detail.
3. Plan, coordinate, and organize office activities and coordinate flow of communications, correspondence, and information in support of counseling and guidance office operations.
4. Serve as a technical resource to students, staff, faculty, and others regarding counseling department, student records, and related functions.
5. Compile, assemble, verify and evaluate various student and other data and information.
6. Establish and maintain counseling records and files and prepare a variety of reports.
7. Prepare, print, generate, distribute, receive, process and evaluate student forms and related records and documents.
8. Check transcripts to assist in determining allowable credits to facilitate student advisement.
9. Learn, interpret, apply and explain applicable laws, codes, rules, regulations, policies, and procedures.
10. Utilize a computer to input and update data, maintain automated records and files, and generate computerized reports and documents.
11. Maintain confidentiality with student information.
12. Maintain complete and accurate files and records.
13. Maintain productive and cooperative working relationships with others.
14. Communicate effectively both orally and in writing.
15. Operate a variety of office equipment including a computer and assigned software.

Education and Experience :

1. High School diploma or the equivalent.
2. Three (3) years of general clerical or related experience involving record keeping functions and frequent public contact including experience involving work with counseling, guidance, matriculation or other related function.
3. Or, any combination of education, training, and/or experience that would provide for the required qualifications.

Conditions of Employment
This is a full-time, categorically-funded, 12-month per year classified position. The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be 8:00am to 5:00pm, Monday through Friday, with some flexibility required to meet the needs of the department. The effective date of employment will be arranged with the supervisor.

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

PAY PHILOSOPHY: Starting salaries for support staff positions begin at Step-1 of the salary range. All movement on the salary schedule will occur July 1 of each year for all classified employees.
Additional Information
ATTENTION : Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism (BP 7310 ) to check if your application may be impacted. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.

APPLICATION REQUIREMENTS: To be considered for this opportunity, you must submit a COMPLETE application packet. A complete application packet includes:

1. A complete Coast Community College District Online Employment Application.
2. A current resume (uploaded as a separate attachment - PDF recommended).
3. A cover letter (uploaded as a separate attachment - PDF recommended).
4. Answers to all supplemental questions (please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A").

Submission of all required application information and materials is the responsibility of the applicant.

APPLICATION PROCEDURES:
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting www.cccd.edu/employment . Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.

Information for TDD users is available by calling (714) 438-4755.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714 or (714) 438-4716.

SELECTION PROCEDURES:

1. All online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview .
2. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is required that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate his/her qualifications as related to the position.
3. If any travel is required for an applicant to participate in-person during the interview process, this will be done so at the candidate's own expense .

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

1. Work is performed in an office environment, indoors where minimal safety considerations exist.
2. Requires sufficient ambulatory ability to move to, stand and sit at a workstation for intermittent periods of time.
3. Requires sufficient arm, hand, and finger dexterity in order to use a personal computer keyboard and other office equipment.
4. Requires the intermittent ability to lift, pull, or push lightweight (up to 40 pounds) materials and equipment around classroom/laboratory environs and into and out of storage or filing areas.
5. Requires normal hearing and speaking skills to communicate with staff and students in one-on-one and small group settings, and distinguish sound prompts from equipment.
6. Requires visual acuity to rad printed materials and computer screens and to observe students perform tests in classroom, laboratory, and tutorial settings.
7. Sitting for extended periods of time.
8. Work extended hours, may be required depending on department needs.

The Coast Community College District is a multi-college district that includes Coastline Community College , Golden West College , and Orange Coast College . The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.


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