*Cover letter is required with application.*

*This is a one year limited term temporary position.*

Summary: The Human Resources Temporary works collaboratively with the Human Resources (HR) team and other HR staff, liaisons and partners, and hiring managers to deliver and track services, provide information and procedural guidance, and to execute transactions related to HR programs and services for employees and other customers. As a result of a new ERP implementation, talented HR individuals are needed in various capacities to assist with both strategic and transactional matters.

Essential Functions:

• Works with Payroll to ensure HR meets deadlines for timely and accurate payments to monthly and biweekly employees. Keys job related data into system. Follows repeatable and auditable processes and procedures to resolve payroll related issues.
• Reviews job posting requests, transfer/promotion forms, and job descriptions. Uploads job descriptions in the HR system to support the job requisition and annual review process.
• Reviews additional compensation forms. Assists with benefits related data entry and front-line benefits inquiries.
• Assists with recruitment and onboarding tasks.
• Ensures timely execution of transactions and consistent application of HR guidelines for employment, compensation, benefits, and use of systems. Initiates and follows up on completion of documentation and process steps.
• Interprets forms, collects and organizes information, and uses advanced systems and techniques to accurately and efficiently process HR transactions (i.e. hiring, compensation/merit increases, and benefits). Works with employees, HR liaisons and partners, HR Talent Management (recruiting), and hiring managers to ensure timely collection, verification, and completion of necessary information; advises on procedures, forms and HR systems use.
• Performs administrative duties at HR front desk as needed. Responds to questions using knowledge base resources. Performs information searches to create, use, and maintain knowledge base. Resolves HR related matters and refers more complex issues.
• Uses automatic call distribution system tools, HR website, University web information, and problem solving tracking software to document questions, service requests, and resolutions. Uses standard protocols and procedures to track and monitor responses to questions and transactions.
• Participates in transition and cross-training to implement new processes and maintain the HR service delivery model. Organizes and maintains information to ensure that the most current and updated information is available to provide accurate and timely responses to customers.
• Creates/maintains new employee files in systems and hardcopy format where applicable.
• Uses appropriate reporting tools to deliver basic reporting/information requests.

Required Education, Knowledge, Skills, Abilities:

• Associate's degree or two years college coursework with at least one year of experience using advanced/integrated ERP systems such as Banner and/or Workday, web applications, Microsoft Office applications, and Human Resources experience in a "customer-facing" role, or an equivalent combination of education and experience.
• General knowledge of HR functions such as: recruiting and employment services, benefits and compensation, training and development, equal opportunity and compliance, and HRIS.
• Ability to maintain confidentiality pertaining to information contained in employee records and system data. Ability to hold sensitive information confidential, HIPAA Privacy Regulations.
• Knowledge of superior customer service standards, with the ability to project a cooperative and professional demeanor when working with a wide range of individuals and constituencies in a diverse community. Ability to maintain composure and effectiveness when interacting with difficult people/situations.
• Excellent verbal and written communication skills in person, email, or by phone; strong interpersonal skills.
• Proficiency using HR service center related computer applications: web, email/calendar, Microsoft Office, spreadsheets, databases, basic reporting tools, ERP systems, ACD systems, service case tracking tools.
• Ability to work efficiently and effectively to organize information and prioritize duties in a multi-tasking environment.
• Ability to work in a team-oriented, continuous improvement and customer-centric environment and to quickly adapt to new procedures.

Preferred Education, Knowledge, Skills, Abilities:

• Associate's degree or two years college coursework, preferably in HR, Information Systems, Business, Pre-Law, or Communications.
• Bilingual ability.

Accountabilities:

• Responsible for own work only.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Job Location Winston Salem, North Carolina, United States Position Type Temporary
Employment Type

Temporary Staff

Benefits Eligibility

Not available

Grant funded

No

Scheduled Hours

8:30 a.m. - 5:00 p.m.

Number of months per year

12

Department

Human Resources

Hiring Range

Commensurate with education and experience.

Position Closing Date

Open until filled

To apply please click here!