Case Aide
Portland Community College
Requisition Number: 09023
Location: Washington County DHS offices
Address: No Response
Hours of Work: 8 a.m. to 5 p.m. Monday - Friday
Position Status: Classified; Level 14; Full-time; Non-exempt
Starting Salary Range: $2,498 to $2,551 per month
Job Close Date: Apply Immediately; This position will close once sufficient qualified applications have been received.
Job Summary:
Location: To be determined - The Beaverton, Hillsboro, or Tigard DHS office.
- "Case Aide" is the working title for this position; the formal title in the PCC job classification system is "Resource Support Assistant II."
Provides assistance/support to clients and to professional staff in the Employment and Training Programs. Work assignments vary depending on the level of job within the job family. Interpersonal contacts may include clients, staff, other PCC personnel, employers, and other outside organizations or personnel. Skills/abilities necessary in varying degrees depending on area of responsibility include: Interpersonal skills, oral and written communication skills, organization skills, telephone skills, computer skills, presentation skills, coaching skills, ability to work independently and as part of a team, and the ability to deal with a very diverse ethnic and socio-economic group of clients.
PCC offers a comprehensive benefit package designed to provide employees and their families, including domestic partners, with a access to a broad range of benefit options.
Includes Health, Dental, and Vision options, Group Life, Auto and Home Insurance. Retirement and tax deferred 403B plans.
Paid Leave:
Starts at 6.67 hours of Vacation leave per month (additional vacation hours with years of service)
8 hours of Sick Leave per month
24 hours of additional Personal Leave days per year
11 Paid Holidays
Additionally, PCC provides a tuition waiver for yourself, domestic partner, and children under 24 years of age. Tuition reimbursement for yourself at other accredited institutions.
For a complete list of PCC benefits please copy and paste the following link into another browser http://www.pcc.edu/hr/benefits/
Responsibilities/Duties:
-Provides technical information and guidance to students, staff, and the public regarding Steps to Success and other Capital Career Center programs, Department of Human Services policies and procedures, both over the phone and in person.
-Answers phones, takes and distributes messages.
-Reviews and/or prepares and processes paperwork that may include but is not limited to the hiring of staff, customer grades and records, purchasing, text book orders, other forms, and job orders.
-Inputs and/or retrieves information from college mainframe and/or microcomputer or other computer networks; creates and maintains databases.
Minimum Qualifications:
- Satisfactory references and successful completion of the criminal background check are required to meet the minimum qualifications for hire into this position.
Education: High school diploma or the equivalent required.
Experience: Two years of resource support experience required. An Associate's degree in a related area may substitute for the two years of required experience.
Skills/Abilities: Required skills include: keyboarding, math and/or ten-key skills. A working knowledge of work processing, database and /or spreadsheet applications. Must have good interpersonal, organization, and problem solving skills. Must have ability to: maintain accurate records; use standard office machines such as fax, telephone and copy machines; and convey technical information to students, staff, and the public.
Physical Requirements: This position requires the ability to operate standard office machines and the ability to sit for long periods. Occasional lifting, guiding and/or carrying of light- weight materials may be required.
Special/Preferred Qualifications:
Preferred Qualifications:
- Demonstrated experience working in a social service environment.
- Demonstrated experience communicating with customers that are in the midst of personal crisis and helping them to find resources to meet their needs.
- Demonstrated experience supporting multiple service providers that are working towards a common goal with shared, diverse customers.
- Demonstrated experience reading through narratives and a variety of databases to seek information.
- Demonstrated experience documenting work and contacts made with customers in a multi-user database.
- Demonstrated experience working with diverse customers in a group situation.
Additional Posting Information:
To apply for this position you must submit:
1. Completed responses to the Required Questions from the Committee - scroll down to see "Required Questions" below - (Attach document)*
2. Completed online application
3. Cover Letter (attach document)*
4. Current Resume (attach document)*
* When you apply for the position, you will be given an opportunity to attach the above documents. They may be attached in either "Microsoft Word" or ".pdf" formats.
- Applicants selected for hire will be required to pass a criminal background check as a condition of employment.
- This position is included in the bargaining agreement between Portland Community College and the Portland Community College Federation of Classified Employees (PCCFCE). Employment in this position will require, as a condition of employment, payment of monthly union dues or a monthly fair share fee in lieu of dues through automatic payroll deduction. Probationary period will be in accordance with Article 13 of the Classified Agreement. Current Classified employees are encouraged to review Article 15 for salary placement guidelines.
- Portland Community College will hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to complete the designated Immigration Service Employers Verification I-9 form.
- As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.
Documents that must be associated with this posting:
Cover Letter
Responses to Required Questions
Documents which can be associated with this posting:
Full Time/Part Time: Full Time
How to Apply
For complete job description and application instructions, visit: jobs.pcc.edu
As an Affirmative Action, Equal Employment Opportunity institution, PCC is actively seeking qualified minorities, women, disabled veterans, veterans and individuals with disabilities to enhance its work force and to reflect the diversity of its student body. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.
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