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Wake Forest University

Location: Winston SalemNC 27101 Document ID: AB163-0JR1 Posted on: 2017-06-2006/20/2017 Job Type: Regular

Job Schedule:Full-time
2017-07-20
 

Sales Account Manager, Graylyn International Conference Center (Hospitality)


*A cover letter is required with application.*

Company Description:
Graylyn offers guests a private 55-acre estate away from the bustle of city streets to enjoy overnight excursions, corporate meetings, weddings, special events, team building, private dining and holiday festivities. It is the original home of the Bowman Gray family offering 85 charming guestrooms and 25,000sf of meeting space. Now owned by Wake Forest University, Graylyn offers employees various benefits and discounts.

Summary: Serves as the primary inside sales representative to promote the use of Graylyn Conference Center for corporate meetings and events.

Essential Functions:
  • Aggressively identifies, solicits and develops corporate accounts using database.
  • Promotes Conference Center's identity through use of telephone solicitations, direct mail, and site visits and trade shows; solicits business through occasional off-site travel to attend trade shows, etc.
  • Demonstrates familiarity with accommodations, meeting facilities and support services when communicating with contacts.
  • Aggressively pursues new accounts on a weekly basis.
  • Consistently books repeat business and tracks record developing long-term business relationships.
  • Maintains corporate database to track sales leads, contacts and accounts for future sales.
  • Maps corporate accounts to identify decision makers and meeting planners.
  • Negotiates contracts using established policies and guidelines, ensuring accuracy.
  • Meets team and individual sales targets established by upper management.

Required Education, Knowledge, Skills, Abilities:
  • Bachelor's degree in related field plus one year experience in hospitality and/or sales environment, or an equivalent combination of education and experience.
  • Excellent communication skills, both verbal and written; strong interpersonal skills.
  • Ability to negotiate contracts via phone and personal interaction.
  • Ability to interact with guests in a friendly and professional manner.
  • Demonstrated ability to organize, plan and coordinate details of a meeting.
  • Demonstrated knowledge of customer service skills.
  • Ability to communicate effectively in the English language.
  • Ability to resolve conflict to accomplish guest satisfaction.
  • Knowledge of Graylyn history and guest room features (training available).
  • Proficiency in Microsoft Office, Internet, e-mail and other industry-related software.
  • Ability to operate standard office equipment.
  • Ability to work any assigned shift, including evenings and weekends.
  • Ability to exercise discretion and independent judgment
  • Valid driver license with good driving record; must be insurable
  • Must be able to work independently and be self-motivated.

Accountabilities:
  • Responsible for own work only.
  • Accountable for meeting pre-determined sales targets and goals.
  • Accountable for building positive relationships with clients.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Job Location Winston-Salem, North Carolina, United States Position Type Full-Time/Regular
Employment Type

Full-Time Exempt Staff

Benefits Eligibility

Available at full-time University sponsored rates

Grant funded

No

Scheduled Hours

8:00 a.m. - 5:00 p.m.

Number of months per year

12

Department

Graylyn International Conference Center

Hiring Range

Commensurate with education and experience.

Position Closing Date

Open Until Filled.

To apply please click here!