Title: Part Time Benefits Assistant

Department: Human Resources

Campus: Queens

Summary

This position is responsible for day to day administrative, transactional and customer service support of the Benefits area.

Duties and Responsibilities

Administration:

• Review and process assigned billing
• Review audit reports and monitor information to ensure compliance with data standards.
• Process enrollments, terminations, changes, payroll deductions, personnel records, for new hires, terminating employees, and retirees into the banner system and individual insurance carriers as applicable.
• Notify COBRA carrier of qualifying events, ensure COBRA letters are mailed, reconcile delinquency reports from vendor.
• Collect and distribute mail to Compensation and Benefits department.
• Complete assigned correspondence to participants as assigned.
• Provide administrative support to both the Director and Manager of the area.

Customer Service:

• Provide first level customer service to employees who have benefit questions, by answering phones, walk in questions and emails in a timely manner.
• Handle employee questions and process benefits during high volume periods.
• Provide phone coverage for Department and disseminate messages as appropriate.
• Provide coverage for reception area as needed.

Record and file maintenance:

• File employment and benefit paperwork including, but not limited to, benefit enrollments, cobra enrollments, personnel change forms and beneficiary designations.
• Archive files as necessary throughout the year.

Perform other duties as assigned by Director and Manager

Qualifications:

• High School Diploma required.
• 1 - 3 years work experience required in customer service/data entry
• Excellent customer service, time management and organizational skills.
• Detailed oriented.
• Able to meet deadlines while handling multiple tasks in a fast paced environment that has constantly changing workflow priorities.
• Flexibility to adjust hours as needed during high peak times, including days that the University may be closed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
• Experience using Banner software or other HRIS system, Internet and e-mail

• Maximum 20 hours per week (Total may be less than 20 hours on certain weeks)

Deadline to apply on line is March 8, 2017

I understand that any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities.


To apply please click here!