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Wake Forest University

Location: Winston SalemNC 27101 Document ID: AA406-09WR Posted on: 2017-05-0205/02/2017 Job Type: Regular

Job Schedule:Full-time
2017-06-01
 

Learning & Development Specialist


*A cover letter is required with application.*

Summary: Responsible for the design, development, and delivery of effective and engaging learning programs that support learning and organizational effectiveness for Finance and Administration Division initiatives, including technology initiatives and business process improvements. Using best practice learning and development methodologies, partners with supported units to lead projects through the instructional design process. Designs and maintains instructional materials for various audiences across multiple learning platforms (instructor-led, self-paced, and virtual classroom options).

Essential Functions:
  • Analyzes training needs, opportunities, and develops a training curriculum in partnership with functional subject matter experts. Utilizes a multi-faceted approach to the development of training material content and delivery to encompass varied customer learning methods for individual, group, and online training using adult learning theories. Facilitates training classes including preparing all materials and completing post-class activities. Coordinates the scheduling, participant registration, confirmation, and logistics of Finance and Administration learning events.
  • Develops new learning materials to include facilitator guides, participant guide, presentations, simulations, job aids, and assessments. Maintains existing training programs, materials, and documentation to ensure content is accurate and current.
  • Ensures proper maintenance of records of training activities, employee progress, and program effectiveness. Partners with functional management and subject matter experts to create and administer learning evaluation mechanisms and metrics. Analyzes results and evaluates program effectiveness to ensure desired objectives were achieved. Makes recommendations for training improvement and integrates changes in curriculum and/or courses.
  • Evaluates current training needs of Finance and Administration staff and determines the most effective way of delivering information and skills to various audiences.
  • Develops, with functional management and individual staff, a training ladder approach to ensure staff in supported units are supported in functional roles and prepared for lateral and/or promotional opportunities.
  • Develops and maintains a Train-the-Trainer program to train and coach internal subject matter experts to deliver learning events.
  • Works with project teams and functional management, creates and deploys an appropriate web presence and content for training programs. Oversees the overall online presence of supported units.

Required Education, Knowledge, Skills, Abilities:
  • Bachelor's degree in an education or training development-related field and at least five years of experience implementing and/or maintaining training programs or an equivalent combination of education and experience.
  • Knowledge of project management methodology and practices.
  • Demonstrated skill in instructional design and preparation of training aids, plans, and documentation that are based upon adult learning theories and result in effective learning retention strategies. Ability to update skills on a continual basis.
  • Knowledge and understanding of a wide range of training methods, techniques, and formats.
  • Demonstrated excellence in presentation and facilitation skills.
  • Demonstrated ability to deliver learning solutions on time and within budget following best practice project management processes.
  • Ability to be creative and flexible.
  • Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff.
  • Knowledge of Microsoft Office including Visio; demonstrated skill in design, desktop publishing, and web development tools (including Articulate Storyline, Wordpress, TinCan API, WebEx or similar web conferencing application).
  • Solid written and verbal communication skills; must have the interpersonal finesse to interact effectively within the organization and with external suppliers.
  • Possess excellent organizational skills, orientation to detail, and a proven ability to follow projects and issues through to completion, while managing multiple simultaneous deadlines.
  • Ability to work in a team environment, both as a participant and project leader.
  • Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.

Preferred Education, Knowledge, Skills, Abilities:
  • Professional training certification (CPLP).
  • Experience working in a finance or administrative function.

Accountabilities:
  • Responsible for own work only.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Job Location Winston-Salem, North Carolina, United States Position Type Full-Time/Regular
Employment Type

Full-Time Exempt Staff

Benefits Eligibility

Available at full-time University sponsored rates

Grant funded

No

Scheduled Hours

8:30 a.m. - 5:00 p.m.

Number of months per year

12

Department

Finance Systems

Hiring Range

Commensurate with education and experience.

Position Closing Date

Open until filled.

To apply please click here!