OCCUPATION PROFILE

Working Title:

REVENUE SPECIALIST II

Broadband/Class Level:

TAX EXAMINER, COLLECTOR & REVENUE AGENT - Level 1

Broadband/Class Code:

13-2081-01 Pay Grade/Pay Band:

BB004

Position Number:

73004826 Closing Date:

4/26/2010

Location:

TAMPA County:

Hillsborough County

Annual Salary Range:

$26,540.40

Announcement Type:

Open Competitive

Facility:



DESCRIPTION:

*

OCCUPATION PROFILE

JOB FAMILY: BUSINESS AND FINANCE

OCCUPATIONAL GROUP: FINANCE

OCCUPATION: TAX EXAMINERS, COLLECTORS AND REVENUE AGENTS

13-2081



This position is in the Department of Revenue, Child Support Enforcement Program. The starting annual salary for the selected applicant that isNOTcurrently a State of Florida employee will be$26,540.40.THIS IS NOT NEGOTIABLE.The starting annual salary for the selected applicant that is a current State of Florida employee will be governed by the current Child Support Enforcement rate policy, but will be at least$26,540.40.

Applicants having the preferred experience shown below will be contacted at the email address or telephone number contained in their application.

A Skills Verification Test will be administered to applicants meeting the preferred experience.

This advertisement may be used to fill other Revenue Specialist II openings at the Tampa Service Center.



Questions may be addressed to Jerry Rodeheaver at (813) 744-8463.

DESCRIPTION



The Child Support Enforcement (CSE) unit is responsible for implementing the policies and procedures of the CSE Program in an assigned geographical area in accordance with Florida Statutes and Title IV-D of the Social Security Act as promulgated by CSE regulations and instructions. The employee assigned to this position is responsible for the following duties and responsibilities:

EXAMPLES OF WORK

Utilize effective interviewing skills to gather data form Custodial and Non-Custodial parents relative to their mailing and residential whereabouts, employment, and assets. Gather information necessary to take enforcement action and general case information from Custodial Parents. Negotiate written agreements and payment plans with Non-custodial Parents for repayment of past due support. Update appropriate CAMS/Florida screens and initiate any necessary follow up activity.

Retrieve messages from the Driver License Hotline and returns telephone calls within 48 to 72 hours. Negotiate written agreements and payment plans with Non-Custodial parents for repayment of past due support. Update appropriate CAMS and FLORIDA and initiate any necessary follow up activity.

Maintain a thorough operating knowledge of the FLORIDA and CAMS computer systems and other computer software systems necessary for the completion of tasks. Accurately maintain case record data including demographic, fiscal, and enforcement information.

Interact with external agencies including but not limited to Clerk of Court, Central Governmental Depository, Sheriff's Department, Public Assistance offices, as well as other state agencies in a professional manner in order to verify information, resolve any discrepancies, or take appropriate enforcement action.

Expedite all requests by immediate manager identified as a priority from the Client Relations Coordinator, RAII, Taxpayer's Rights Office, or CSEPO as requested. Provide feedback to immediate manager when such requests are completed.

Participate in regularly scheduled conferences with the immediate manager, team meetings, and training sessions. Review policy memoranda, clearances, and email.

Perform all other related duties as required, including but not limited to assisting other teams.

REQUIREMENTS



The following requirements are needed by the incumbent of this position. Please answer these willingness questions in the qualifying question segment. A negative answer to any of the willingness questions will exclude you from further consideration for this position. Applications not reflecting the required experience in the periods of employment will be rejected.

* The Department provides services to customers without regard to race, economic status, sex, age, religious preference, or handicap conditions.Are you willing to do this?

* You may encounter customers who are angry, verbally hostile, or abusive. Would you be willing to continue to provide services to them in a calm, professional & helpful manner?

* A Minimum of 1 year of experience conducting face to face interviews and/or negotiations with external customers

* Experience analyzing information in order to determine next appropriate action

*

Experience in identifying and resolving problems

PREFERRED EXPERIENCE

* Experience entering data into and retrieving data from an enterprise wide system

* Experience establishing and maintaining working relationships with external agencies

* Experience using word processing and spreadsheet applications in a work environment

* Experience performing mathematical calculations in a work environment

* Experience reviewing, explaining, and enforcing policy and procedure

* Experience in timemanagement, planning, and coordinating work assignments

The ability to speak, read, and write the Spanish and English languages fluently is considered a plus.

Requirements:



Closest Major City Tampa

Occupation TAX EXAMINER, COLLECTOR & REVENUE AGENT

Education High School or GED

Job Type Full Time

Region/County Hillsborough County

Years of Experience 0-1 year

Percent of Travel 1-25%